Carrara
CARRARA in PLANO, TX — inspection on November 20, 2025.
Found 1 citation. Severity: Standard violations.
Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.
Inspection Findings
During an interview on 11/20/25 at 1:01 p.m., Resident #1 stated that on 11/03/25 an aide came into his room, he asked her to take his lunch tray so that he could utilize his bedside table, but the aide refused. Resident #1 stated he had called his family member by accident and the interaction was recorded on voicemail and it was reported to the ADM. Resident #1 stated that the aide had emptied his colostomy bag and still refused to remove the tray. Resident #1 stated he wanted the lunch tray removed from the beside table not the room, she could have placed it on the counter or sink area. Resident #1 stated that the aide was suspended for about a week, but when the aide returned, she could not care for him. Resident #1 stated that it did not cause him any harm or mental anguish, he just could not understand why she would not take the tray.During record review of Resident #1's recording on 11/20/25 at 1:05 p.m., revealed the aide refused to remove Resident #1's tray as requested.
During an interview on 11/20/25 at 1:47 p.m., LVN B revealed that she entered Resident #1's room to disconnect his IV treatment that had finished. LVN B stated that Resident #1 and the aide was talking back and forth but she was focused on the disconnection and then left Resident #1's room. LVN B stated that she believed his lunch tray was on his bedside table as lunch had just finished. LVN B stated she did not hear what Resident #1, and the aide was talking about. LVN B stated that no voices were raised and did not hear anything derogatory or would have intervened. LVN B stated that she did not recall Resident #1 asking for his lunch tray to be removed, because she would have removed it herself. LVN B stated she was just focused on the task so she could get back to her hall.
During an interview on 11/20/25 at 4:30 p.m., the ADM revealed that he had listened to the voice recording and did not believe that it was demeaning or intentional because we would have partied ways with the staff member, but there was a customer service issue.
The ADM revealed his expectations of his staff was to provide good customer service and do whatever we can for the residents if it is safe.
Record review of a Resident Rights policy, dated February 2021, revealed:1.
Federal and state laws guarantee certain basic rights to all residents of this facility.
These rights included the residents' right to:a. a dignified existence b. be treated with respect, kindness and dignityg. exercise his or her rights without interference, coercion, discrimination or reprisal from the facility h. be supported by the facility in exercising his or her rights
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