Carrara
Inspection Findings
F-Tag F0558
F 0558 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few
FORM CMS-2567 (02/99) Previous Versions Obsolete
work, she was reeducated on customer service and resident rights. Verified via record review in-services for CNA A were completed on 11/11/2025 and they were conducted by the ADM, Director of nursing and staffing coordinator. During an interview on 11/20/25 at 1:01 p.m., Resident #1 stated that on 11/03/25 an aide came into his room, he asked her to take his lunch tray so that he could utilize his bedside table, but
the aide refused. Resident #1 stated he had called his family member by accident and the interaction was recorded on voicemail and it was reported to the ADM. Resident #1 stated that the aide had emptied his colostomy bag and still refused to remove the tray. Resident #1 stated he wanted the lunch tray removed from the beside table not the room, she could have placed it on the counter or sink area. Resident #1 stated that the aide was suspended for about a week, but when the aide returned, she could not care for him.
Resident #1 stated that it did not cause him any harm or mental anguish, he just could not understand why
she would not take the tray.During record review of Resident #1's recording on 11/20/25 at 1:05 p.m., revealed the aide refused to remove Resident #1's tray as requested. During an interview on 11/20/25 at 1:47 p.m., LVN B revealed that she entered Resident #1's room to disconnect his IV treatment that had finished. LVN B stated that Resident #1 and the aide was talking back and forth but she was focused on the disconnection and then left Resident #1's room. LVN B stated that she believed his lunch tray was on his bedside table as lunch had just finished. LVN B stated she did not hear what Resident #1, and the aide was talking about. LVN B stated that no voices were raised and did not hear anything derogatory or would have intervened. LVN B stated that she did not recall Resident #1 asking for his lunch tray to be removed, because she would have removed it herself. LVN B stated she was just focused on the task so she could get back to her hall. During an interview on 11/20/25 at 4:30 p.m., the ADM revealed that he had listened to
the voice recording and did not believe that it was demeaning or intentional because we would have partied ways with the staff member, but there was a customer service issue. The ADM revealed his expectations of his staff was to provide good customer service and do whatever we can for the residents if it is safe. Record
review of a Resident Rights policy, dated February 2021, revealed:1. Federal and state laws guarantee certain basic rights to all residents of this facility. These rights included the residents' right to:a. a dignified existence b. be treated with respect, kindness and dignityg. exercise his or her rights without interference, coercion, discrimination or reprisal from the facility h. be supported by the facility in exercising his or her rights
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CARRARA in PLANO, TX inspection on recent inspection.
Found 0 violation(s). Severity: Standard violations. Status: 0 corrected, 0 pending.
Frequently Asked Questions
- What is an F-tag violation?
- F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
- Were these violations corrected?
- Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
- How often do nursing home inspections happen?
- CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
- What should families do about these violations?
- Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in PLANO, TX, (5) Report new concerns to state authorities.
- Where can I see the full inspection report?
- Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from CARRARA or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.