Complaint Investigation

Accel At Willow Bend

May 28, 2026 · Plano, TX · 2620 Communications Parkway

Citations 2

CMS Rating 1/5

Beds 110

Provider ID 676349

Healthcare Facility

Accel At Willow Bend

Plano, TX · View full profile →

Source Document

Official CMS Inspection Report (Medicare.gov)

Downloaded from CMS/Medicare.gov. Reflects what state inspectors documented and does not include the facility's plan of correction, which is submitted separately. Facilities may have taken corrective actions since this report was released.

Inspection Summary

Accel at Willow Bend in Plano, TX — inspection on May 28, 2026.

Found 2 citations. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

Inspection Findings

FF0558

Resident Rights Deficiencies

within the residents' reach.

She stated Resident #2 could not reach the call light with it on the floor.

something could happen and Resident #2 could not use her call light for assistance.

Interview on

the residents. He stated no call lights should be located on the floor.

The Administrator stated it was all staff's responsibility to ensure the call lights were within reach.

The Administrator stated the risk of call lights out of reach was the resident could not notify staff if there was a need.

Record review of the facility's policy, Call Lights Answering revised 01/19/23, reflected the following: .7.

When leaving the room, be sure the call light is place within the resident's reach .

676349 05/28/2026

Accel at Willow Bend 2620 Communications Parkway Plano, TX 75093

FF0677

Quality of Life and Care Deficiencies

Resident #1's brief when she was wet, put her at risk of bed sores.

She stated Resident #1 did have

least every 2 hours.

The DON stated it was unacceptable for Resident #1 to go 6 hours without

on every 2 hours.

She stated Resident #1 not getting timely incontinence care placed her at risk of UTI, wounds, and more.

Record review of the facility's Perineal care/Incontinent Care policy, dated April 2012, reflected: Staff will perform perineal/incontinent care with each bath and after each incontinent episode.

Frequently Asked Questions

What is an F-tag violation?

F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.

Were these violations corrected?

Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.

How often do nursing home inspections happen?

CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.

What should families do about these violations?

Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in Plano, TX, (5) Report new concerns to state authorities.

Where can I see the full inspection report?

Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from Accel at Willow Bend or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.

More Reports

About This Inspection Report

Source: This inspection report was downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases nursing home inspection reports in bulk. The findings reflect what state surveyors documented in the official Form CMS-2567 Statement of Deficiencies on the date of the inspection.

Plan of correction not included: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to their state survey agency and those responses may not appear in CMS public data at the time of release. The absence of a plan of correction in this report does not mean one was not filed. Readers who want information about corrective steps taken by the facility are encouraged to contact the facility or their state survey agency directly.

Corrections may have been made: This report reflects conditions observed on the date of the survey. The facility may have implemented staffing changes, additional training, policy revisions, or other corrective actions since this report was issued. We publish what CMS provides and encourage readers to seek current information from the facility.