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Complaint Investigation

Glenview Wellness & Rehabilitation

Inspection Date: September 9, 2025
Total Violations 2
Facility ID 455494
Location NORTH RICHLAND HILLS, TX
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Inspection Findings

F-Tag F0609

Freedom from Abuse, Neglect, and Exploitation Deficiencies
Harm Level: Potential for More Than Minimal Harm

F 0609

abuse.

Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few

FORM CMS-2567 (02/99) Previous Versions Obsolete

Event ID:

Facility ID:

If continuation sheet

Printed: 04/13/2026 Form Approved OMB No. 0938-0391

Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION

(X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER:

(X2) MULTIPLE CONSTRUCTION

B. Wing

A. Building

(X3) DATE SURVEY COMPLETED

09/09/2025

NAME OF PROVIDER OR SUPPLIER

STREET ADDRESS, CITY, STATE, ZIP CODE

Glenview Wellness & Rehabilitation

7625 Glenview Dr North Richland Hills, TX 76180

For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG

SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

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F-Tag F0689

Quality of Life and Care Deficiencies
Harm Level: Potential for More Than Minimal Harm

F 0689 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few

FORM CMS-2567 (02/99) Previous Versions Obsolete

to a nurse when the incident happened, but she had forgotten to report it because she was doing multiple things at once. She stated the risk of not reporting incidents in a timely manner can prolong care and it is bad to not report. CNA A stated she was inserviced on how to properly use the motorized wheelchair by unlocking the wheelchair from the bottom and pushing it manually next time. In an interview on 09/09/25 at 2:03 PM, the DON stated that the incident happened on 08/27/25. The DON stated she did not find out about the incident until the next day on 08/28/25 when Resident #1 went to the DON and voiced that she was going to make a complaint to the state and that's when Resident #1 told her that her foot was hurting because of the motorized wheelchair hitting her foot and she requested some pain medicine. The DON stated that she immediately assessed Resident #1's foot, and orders were submitted for x-rays on 08/29/25. The DON stated x-ray results returned on 08/30 were negative, which indicated no injuries. The DON stated she expects staff to report all incidents to a nurse. The DON stated if a nurse was not available then she expects staff to report all incidents to her immediately. She stated the risk of staff not reporting incidents in a timely manner can cause care to be delayed. The DON stated if they would have known about the incident when it first occurred staff could have implemented the next steps right away. In an

interview on 09/09/25 at 3:06 PM, the ADM stated that she had found out about the wheelchair hitting Resident #1's foot when the DON came to her on 08/28/2025. ADM stated that she immediately made an incident report to the state. She stated that Resident #1 knows how to adjust the speed on the motorized wheelchair, and she increases the speed on the wheelchair all the time. The ADM stated that when she was made aware of the incident she immediately went and had the wheelchair assessed by therapy to be sure the wheelchair was set to a safe speed. ADM stated the CNA has been in service on how to properly use the motorized wheelchair. ADM stated the risk of a CNA not knowing how to properly operate a motorized wheelchair can cause residents to get hurt. The ADM stated her expectations of the CNA are to get assistance from therapy before operating the motorized wheelchair. On 09/09/25 at 4:04 PM, surveyor requested a policy for accidents/hazards, but the ADM stated that they did not have a policy on accidents/hazards.

Event ID:

Facility ID:

If continuation sheet

📋 Inspection Summary

GLENVIEW WELLNESS & REHABILITATION in NORTH RICHLAND HILLS, TX inspection on recent inspection.

Found 0 violation(s). Severity: Standard violations. Status: 0 corrected, 0 pending.

What this means: Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. All deficiencies must be corrected within required timeframes and are subject to follow-up verification.

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in NORTH RICHLAND HILLS, TX, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from GLENVIEW WELLNESS & REHABILITATION or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.
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