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Complaint Investigation

Avir At New Braunfels

January 30, 2026 · New Braunfels, TX · 821 Us Hwy 81 W
Citations 3
CMS Rating 1/5
Beds 154
Provider ID 455020
Healthcare Facility
Avir At New Braunfels
New Braunfels, TX  ·  View full profile →
Inspection Summary

Avir at New Braunfels in New Braunfels, TX — inspection on January 30, 2026.

Found 3 citations. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

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Inspection Findings

FF0550
Resident Rights Deficiencies
Potential for More Than Minimal Harm

and the affected residents should have their own bathroom and not have to use another resident's bathroom.

The ADM and DON stated it was an inconvenience for the affected residents and a privacy issue for the residents who shared their bathroom.

The DON stated it was also a dignity issue if any of the residents were having accidents on themselves as a result of not having their own bathroom.

Review of facility policy, Resident Rights, revised February 2021 read in relevant part Employees shall treat all residents with kindness, respect and dignity. 1.

Federal and state laws guarantee certain basic rights to all residents of this facility.

These rights include the resident's right to:a. a dignified existence,b. be treated with respect, kindness and dignity; e. self-determination; h. be supported by the facility in exercising his or her rights;

Facility ID:

IDENTIFICATION NUMBER:

A.

Building

COMPLETED

01/30/2026

STREET ADDRESS, CITY, STATE, ZIP CODE

Avir at New Braunfels

821 US Hwy 81 W New Braunfels, TX 78130

SUMMARY STATEMENT OF DEFICIENCIES

Observation and interview on 1/30/26 at 4:04 p.m. revealed Resident #3 was lying in bed. Resident #3 stated it was an inconvenience having to use another resident's bathroom, having to walk down the cold hallway to the shower carrying all her toiletries. Resident #3 stated it had been so long since the bathroom had been locked and wished they would fix her shower.

Review of facility policy.

Homelike Environmental, revised February 2021), read in relevant part 1.

Staff provides person-centered care that emphasizes the residents' comfort, independence and personal needs and preferences. 2.

The facility staff and management maximizes, to the extent possible, the characteristics of the facility that a reflect a personalized, homelike setting.

Facility ID:

IDENTIFICATION NUMBER:

A.

Building

COMPLETED

01/30/2026

STREET ADDRESS, CITY, STATE, ZIP CODE

Avir at New Braunfels

821 US Hwy 81 W New Braunfels, TX 78130

SUMMARY STATEMENT OF DEFICIENCIES

Based on interview and record review, the facility failed to ensure agreements pertaining to services furnished by outside resources specified in writing that the facility assumes responsibility for obtaining services that meet professional standards and principles that apply to professionals providing services in such a facility for 1 of 1 facility reviewed for dental services.

The facility did not have a written agreement with the dental facility for dental care.

This failure could place residents at risk for not receiving dental services.

Findings included:

Record review of the facility contract binder, conducted date 01/30/2026, revealed the facility did not have a contract with the dental service provider on 01/30/2026.

During an interview on 01/30/2026 at 12:00 p.m., the Administrator stated the facility contacted the dental service provider 01/29/2026, and it was an ongoing process.

The Administrator said a new company bought this facility in November of 2025 and should have contracted a local dental facility to provide dental service to residents who needed dental care.

The Administrator said she did not know why the facility did not have the contract with the dental service provider, but a local dentist visited the facility and provided dental care to residents on 01/27/2026 because the residents' doctors might choose the dental provider.

The Administrator said she and regional company leaders were responsible for obtaining facility contracts with outside resources, and if the facility did not have a contract, residents might not have dental care.

During an interview on 01/30/2026 at 12:45 p.m., the DON stated the facility residents received dental services if they needed it because the residents' doctors might choose the dental providers from community dentists.

The DON stated without a contract with a dental facility there was a potential risk of residents not receiving dental care.

Record review of the facility policy titled, Dental Services, dated revised 12/2016, revealed, 1.

Routine and 24-hour emergency dental services are provided to our residents through: a. a contract agreement with a licensed dentist that comes to the facility monthly. b. referral to the resident's personal dentist. c. referral to community dentist. d. referral to other health care organizations that provide dental services.

Facility ID:

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in New Braunfels, TX, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from Avir at New Braunfels or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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