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Complaint Investigation

Village Healthcare And Rehabilitation

November 5, 2025 · Mcallen, TX · 615 N Ware Rd
Citations 2
CMS Rating 3/5
Beds 114
Provider ID 675689
Healthcare Facility
Village Healthcare And Rehabilitation
Mcallen, TX  ·  View full profile →
Inspection Summary

Village Healthcare and Rehabilitation in McAllen, TX — inspection on November 5, 2025.

Found 2 citations. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

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Inspection Findings

FF0627
Resident Rights Deficiencies
Potential for More Than Minimal Harm

communicated to the receiving health care institution or provider.

Facility ID:

IDENTIFICATION NUMBER:

A.

Building

COMPLETED

11/05/2025

STREET ADDRESS, CITY, STATE, ZIP CODE

Village Healthcare and Rehabilitation

615 N Ware Rd McAllen, TX 78501

SUMMARY STATEMENT OF DEFICIENCIES

telephone to let them know their loved one was being transferred or discharged from the facility.

The DON also stated no written discharge or transfer notifications were given to the residents, the families, or their RPs regarding any of these discharges or transfers because it was not something the facility did and was not part of the facility's process or policy. In an interview on 11/05/2025 at 4:05 PM, RN-B stated he gave some discharging residents, as well as the receiving facility, paperwork which included their medications and how they were to be transferred but did not give or send the RPs any discharge or transfer notifications or paperwork.

Record review of the facility's Transfer and Discharge Policy, Revised 12/2023, revealed Facility initiated transfer or discharge - A transfer or discharge which the resident objects to, or did not originate through a resident's verbal or written request, and/or is not in alignment with the resident's stated goals for care and preferences. 2. If the resident (and/or their representative) exercises their right to appeal a transfer or discharge notice, the facility shall not transfer or discharge the resident while the appeal is pending, unless the failure to discharge or transfer would endanger the health or safety of the resident or other individuals in the facility.

The facility shall document the danger that failure to transfer, or discharge would pose. A refusal to readmit the resident to the facility is considered a discharge, and the requirements of 42 CRF Section 483.15 in terms of documentation, notice before transfer, and orientation for transfer/discharge apply. S483.15(c)(3) Notice before transfer.

Before a facility transfers or discharges a resident, the facility must (i) Notify the resident and the resident's representative(s) of the transfer or discharge and the reasons for the move in writing and in a language and manner they understand.

The facility must send a copy of the notice to a representative of the Office of the State Long-Term Care Ombudsman. (ii) Record the reasons for the transfer or discharge in the resident's medical record in accordance with paragraph (c)(2) of this section; and (iii) Include in the notice the items described in paragraph (c)(5) of this section. S483.15(c)(5) Contents of the notice.

The written notice specified in paragraph (c)(3) of this section must include the following: (i) The reason for transfer or discharge; (ii) The effective date of transfer or discharge; (iii) The location to which the resident is transferred or discharged ; (iv) A statement of the resident's appeal rights, including the name, address (mailing and email), and telephone number of the entity which receives such requests; and information on how to obtain an appeal form and assistance in completing the form and submitting the appeal hearing request; (v) The name, address (mailing and email) and telephone number of the Office of the State Long-Term Care Ombudsman; (vi) For nursing facility residents with intellectual and developmental disabilities or related disabilities, the mailing and email address and telephone number of the agency responsible for the protection and advocacy of individuals with developmental disabilities established under Part C of the Developmental Disabilities Assistance and [NAME] of Rights Act of 2000 (Pub. L. 106-402, codified at 42 U.S.C. 15001 et seq.); and (vii) For nursing facility residents with a mental disorder or related disabilities, the mailing and email address and telephone number of the agency responsible for the protection and advocacy of individuals with a mental disorder established under the Protection and Advocacy for Mentally Ill Individuals Act.

Facility ID:

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in McAllen, TX, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from Village Healthcare and Rehabilitation or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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