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Complaint Investigation

The Plaza At Lubbock

January 24, 2025 · Lubbock, TX · 4910 Emory
Citations 1
CMS Rating 2/5
Beds 132
Provider ID 676105
Healthcare Facility
The Plaza At Lubbock
Lubbock, TX  ·  View full profile →
Inspection Summary

THE PLAZA AT LUBBOCK in LUBBOCK, TX — inspection on January 24, 2025.

Found 1 citation. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

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Inspection Findings

FF678

During an interview with CMA E for training for POR on [DATE] at 11:34 AM. CMA E stated that she had received an in service training by the DON. CMA E stated that the training was about how to locate the code status of a resident. CMA E stated that the nurses are supposed to carry a printout paper of all resident's code status. CMA E stated that for CNA's can find the code status of a resident by getting into the POC and clicking on the resident's name and that will pull up the code status. CMA E stated that the CMA's are not required to print out the code status. CMA E stated that the other training that they received was for the signs of death which are pain, sleeping a lot, not able to eat or drink, not able to get out of bed.

You would report these signs through chain of command. CMA E stated that she would then step out in the hall and keep her eyes on the resident and yell for help if she noticed t [TRUNCATED]

676105

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in LUBBOCK, TX, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from THE PLAZA AT LUBBOCK or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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