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Complaint Investigation

Avir At Longview

March 26, 2026 · Longview, TX · 301 Hollybrook Dr
Citations 2
CMS Rating 1/5
Beds 115
Provider ID 455678
Healthcare Facility
Avir At Longview
Longview, TX  ·  View full profile →
Inspection Summary

AVIR AT LONGVIEW in LONGVIEW, TX — inspection on March 26, 2026.

Found 2 citations. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

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Inspection Findings

FF0557
Resident Rights Deficiencies

misappropriation of property by anyone including, but not necessarily limited to a. facility staff, other

property. 3.

Ensure adequate staffing and oversight/support to prevent burnout, stressful working

residents and particularly those with behavioral, cognitive or emotional problems.

Psychosocial outcomes.1.

Some situations of abuse do not result in observable physical injury, or the psychosocial effects of abuse may not be immediately apparent.Abuse may result in psychological, behavioral, or psychosocial outcomes including, but not limited to the following.a.

Fear of a person or place, of being left alone, of being in the dark.b.

Extreme changes in behavior.c. running away, withdrawal, isolating self, feeling guilt and shame, depression, crying.

Record review of the facility policy titled, Resident Rights, revised February 2021, indicated, .Employees shall treat all residents with kindness, respect, and dignity.Policy Interpretation and Implementation.1.

Federal and state laws guarantee certain basic rights to all residents of this facility.

These rights include the right to: a. a dignified existence.b. be treated with respect, kindness, and dignity.c. free from abuse, neglect, misappropriation of property and exploitation.u. voice grievances to the facility, or other agency that hears grievances, without discrimination or reprisal and without fear of discrimination or reprisal.v. have the facility respond to his or her grievances.

455678 03/26/2026

Avir at Longview 301 Hollybrook Dr Longview, TX 75605

become stronger or weaker depending on the resident response to their medications.During an

sure the medications were properly stored and accounted for.

She said it could negatively impact a

indicated the facility assessed sampled residents for pain, staff was in-serviced on abuse, neglect and exploitation, audited the last 30 days of narcotic medication deliveries to the facility, completed MAR to cart audits (a critical safety check comparing physical medication supplies in medication cart against active authorized orders listed on the MAR)for all units, and initiated and in-serviced card/bottle count and log (a critical safety and compliance process used to ensure that the physical inventory of medication matches the records on MAR)for each cart to be completed with each narcotic count on [DATE].

Record review indicated the facility initiated, and continued, monitoring tools three times a week for four weeks for the following: a.

Medication room, b.

Medication process being followed correctly, c.

Narcotic count, card/bottle count audits, d.

Resident Safe survey interviews.

Record review of the facility's policy, dated 12/2025, titled, Drug discrepancies/Diversion of Medications, indicated, Policy.all discrepancies, suspected loss, and/or diversion of medications, irrespective of drug type or class, are immediately investigated and a report filed.

Procedures.Immediately upon discovery or suspicion of a discrepancy, suspected loss of diversion, the ADM, DON and consultant pharmacist are notified and investigation conducted.I.

Discrepancy on a drug count.The DON investigates the discrepancy and researches al the records related to medication administration and the supply.Medication reconciliation is made from the last known date and time of reconciliation.A thorough search is conducted in all drug storage areas, the resident room, and any locations where medications may have been used or placed during medication administration.If the discrepancy cannot be reconciled after a thorough investigation has be completed the remaining supply is documented with the current date and the accountability process restarted.The medication in question should be checked several times.Appropriate agencies required by state regulation will be notified. II Loss of supply of medication.The DON investigates the suspected loss and research all the records related to medication receipt, its use since receipt, and all persons involved with medication administration and supply of medication and identifies the last known point in time that medication was available.

The pharmacy should be notified, and the pharmacy should verify the medication was dispensed.4. If the loss invoices a controlled substance, all the controlled drug accountability procedures and documents should be reviewed and audited. If the audit reveals a particular individual or individuals who might be suspected of involvement of loss, appropriate disciplinary actions are taken and deferred to human resource policy.

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in LONGVIEW, TX, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from AVIR AT LONGVIEW or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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