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Complaint Investigation

Heritage House At Keller Rehab & Nursing

November 19, 2025 · Keller, TX · 1150 Whitley Road
Citations 1
CMS Rating 5/5
Beds 120
Provider ID 675153
Healthcare Facility
Heritage House At Keller Rehab & Nursing
Keller, TX  ·  View full profile →
Inspection Summary

HERITAGE HOUSE AT KELLER REHAB & NURSING in KELLER, TX — inspection on November 19, 2025.

Found 1 citation. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

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Inspection Findings

FF0689
Quality of Life and Care Deficiencies
Immediate Jeopardy

Observation on 11/19/25 at 11:10 AM with CNA J and Resident #3 revealed the resident being transferred from his wheelchair to the toilet. A gait belt was stored on the back of the bedroom door and used throughout the transfer. No concerns were noted with the transfer, and the gait belt was properly used.

Observation on 11/19/25 at 11:52 AM with CNA K and Resident #4 revealed the resident being transferred from her wheelchair to the bathroom.

The gait belt was stored on the back of the door, and another was present in the bathroom. Resident #4 was safely transferred by CNA K using the gait belt. No issues were noted with the transfer.

Observation on 11/19/25 at 4:47 PM with CNA L and Resident #5 revealed the resident being transferred from her bed to the wheelchair.

The gait belt was used properly, and no concerns were noted with the transfer.

Another gait belt was noted in bathroom.

Facility ID:

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in KELLER, TX, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from HERITAGE HOUSE AT KELLER REHAB & NURSING or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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