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Complaint Investigation

Cascades At Galveston

November 25, 2025 · Galveston, TX · 3702 Cove View Blvd
Citations 2
CMS Rating 1/5
Beds 150
Provider ID 675254
Healthcare Facility
Cascades At Galveston
Galveston, TX  ·  View full profile →
Inspection Summary

Cascades at Galveston in Galveston, TX — inspection on November 25, 2025.

Found 2 citations. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

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Inspection Findings

FF0725
Nursing and Physician Services Deficiencies
Potential for More Than Minimal Harm

hemiparesis following nontraumatic intracerebral hemorrhage affecting left non-dominant side and cirrhosis of liver (a chronic condition where healthy liver tissues is replaced by scar tissue, leading to impaired liver function). He was [AGE] years old.

Record review of Resident #4's quarterly MDS assessment dated [DATE] revealed he had a BIMS of 14, indicating no cognitive impairment. He was frequently incontinent of urine and bowel, was dependent on staff for transfers and required substantial/maximal assistance with toileting hygiene. In an interview on 10/16/25 at 11:55am, Resident #4 said during the evening shift, the staff were lazy. He said they waited more than 2 hours for assistance and had to be wet and nasty until they come help with incontinent care. He said took his brief off and threw it on the floor so he his skin did not break down. In an interview on 10/28/25 at 9:44pm, RN B said the staffing ratios for the facility could be better.

She said they used to schedule 3 nurses each shift, but now they scheduled 2 nurses with 4 CNAs.

She said they met the residents' needs, but said the residents deserved more attention.

Record review of a Resident Council Department Recommendation/Concern dated 10/3/2025 and signed by the ADON, revealed the residents voiced a concern about the night shift staff only changing residents one time right before shift change, and noted sometimes they did not see the CNAs.

The ‘Department Response' section stated observations of night shift were conducted and staff were observed making rounds and answering call lights.

The ‘Resolution' section stated, staff were reminded of the importance of maintaining skin integrity by ensuring (every 2 hour) rounds for peri-care, turning and repositioning. In an interview on 10/29/25 at 3:52pm, the Administrator said they used the facility's PPD and census to create the facility's nursing staff schedule. He said he made sure the ratio of CNAs to residents was 1:15. He said if they took into account the higher functioning residents then it was feasible. He said according to the facility's star rating, they had more staff than the national average. He said when they received a grievance from resident council, he visited the facility at night a few times to observe. He said he did not observe any issues with the care being provided. In an interview on 10/29/25 at 4:42pm, the ADON said the facility had a weekly scheduling meeting to create the schedule.

She said they used the facility census and PPD (a metric used to analyze costs and staffing) to determine how many staff to schedule.

She said she attended the weekly scheduling meeting with the CNA Coordinator and DON.

She said they did not have a DON at that time.

She said she was not sure if the facility looked at resident's acuity when creating the schedule, but that it could be important to look at. In a telephone interview on 10/29/25 at 5:15pm, the CNA Coordinator said they had a weekly scheduling meeting to create the schedule.

She said they used the facility census and PPD to determine how many staff to schedule.

She said she used what she knew about the residents, including how many brief changes each resident required throughout the day, to create the staff assignments.

Record review of the facility assessment, dated 4/30/25, revealed it did not include information regarding the level of staff needed to meet the needs of each resident.

Record review of the facility policy for Sufficient and Competent Nursing dated August 2022 read in part, Our facility provides sufficient numbers of nursing staff with the appropriate skills and competency necessary to providing nursing and related care and services for all residents in accordance with resident care plans and the facility assessment.staffing numbers and the skill requirements of direct care staff are determined by the needs of the residents based on each resident's plan of care, the resident assessments and the facility assessment.

Facility ID:

IDENTIFICATION NUMBER:

A.

Building

COMPLETED

11/25/2025

STREET ADDRESS, CITY, STATE, ZIP CODE

Cascades at Galveston

3702 Cove View Blvd Galveston, TX 77554

SUMMARY STATEMENT OF DEFICIENCIES

Based on interview and record review the facility failed to ensure the facility assessments were documented and facility-wide assessments determined what resources were necessary to care for residents competently during both day-to-day operations and emergencies for 1 of 1 facility (Facility) reviewed for facility assessment.

The facility failed to ensure the facility assessment contained information regarding the level of staff needed to meet the needs of each resident.

This failure could place residents at risk of inadequate care or treatment.

Findings include:

Record review of the facility assessment, dated 4/30/25, revealed it did not include information regarding the level of staff needed to meet the needs of each resident. In an interview on 10/29/25 at 3:52pm, the Administrator said he was unsure if the facility assessment included the level of staff needed. He said they did not use the facility assessment when creating the nursing staff schedule. He said they used the facility's PPD and census. He said he made sure the ratio of CNAs to residents was 1:15. He said if they took into account the higher functioning residents then it was feasible. He said according to the facility's star rating, they had more staff than the national average.

Record review of the facility assessment policy (undated) read in part, A facility assessment is conducted annually to determine and update the capacity to meet the needs of and competently care for residents during day-to-day operations (including nights and weekends) and emergencies.the facility assessment is used to inform staffing decisions. staffing needs are considered for each shift, including day, evening and night shifts, and adjusted as necessary based on changes in the resident population.

Record review of the facility policy for Sufficient and Competent Nursing dated August 2022 revealed in part, Our facility provides sufficient numbers of nursing staff with the appropriate skills and competency necessary to providing nursing and related care and services for all residents in accordance with resident care plans and the facility assessment.staffing numbers and the skill requirements of direct care staff are determined by the needs of the residents based on each resident's plan of care, the resident assessments and the facility assessment.

Facility ID:

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in Galveston, TX, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from Cascades at Galveston or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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