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Complaint Investigation

Franklin Heights Nursing & Rehabilitation

November 25, 2025 · El Paso, TX · 223 S Resler
Citations 3
CMS Rating 2/5
Beds 132
Provider ID 675479
Healthcare Facility
Franklin Heights Nursing & Rehabilitation
El Paso, TX  ·  View full profile →
Inspection Summary

Franklin Heights Nursing & Rehabilitation in El Paso, TX — inspection on November 25, 2025.

Found 3 citations. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

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Inspection Findings

FF0656
Resident Assessment and Care Planning Deficiencies
Potential for More Than Minimal Harm

Preference-Based Care Ensure care plans are person-centered and reflect the resident's goals, preferences, strengths, and needs.

Engage the resident and/or resident representative during development of the care plan and document participation or reasons participation was not practicable.

Address risks, needs, or declines in condition, and document the rationale for the facility's decisions.Interdisciplinary Team (IDT) Responsibilities Ensure care plans are developed and reviewed by an Interdisciplinary Team, including the attending physician, RN, nurse aide, and appropriate staff from relevant disciplines.

Ensure the care plan is revised based on changes in the resident's goals, preferences, needs, or clinical status.Ongoing Review and Updating Review and revise the resident's care plan: - After each Admission, Quarterly, Annual, or Significant Change MDS assessment. - Anytime goals, preferences, or clinical needs change. - Based on changes in the resident's response to interventions.

Documentation Requirements Document the comprehensive care plan in the medical record.

Describe the resident's goals, preferences, strengths, weaknesses, identified needs, and planned interventions.

Document the facility's efforts to educate the resident/representative regarding risks of refusing treatment and efforts to find acceptable alternatives.

Ensure reasons for declining care or treatment and associated risks are documented in the care

Facility ID:

IDENTIFICATION NUMBER:

A.

Building

COMPLETED

11/25/2025

STREET ADDRESS, CITY, STATE, ZIP CODE

Franklin Heights Nursing & Rehabilitation

223 S Resler El Paso, TX 79912

SUMMARY STATEMENT OF DEFICIENCIES

questionable instruction, staff must not administer the medication until clarification is obtained.

When medications require crushing, staff must follow manufacturer guidelines and ensure the MAR reflects that crushing is appropriate.

Medications that are extended-release or enteric-coated must not be crushed.

Staff must adhere to the Six Rights of Medication Administration:1.

Right Dose2.

Right Route3.

Right Resident4.

Right Medication5.

Right Time6.

Right Documentation

Facility ID:

IDENTIFICATION NUMBER:

A.

Building

COMPLETED

11/25/2025

STREET ADDRESS, CITY, STATE, ZIP CODE

Franklin Heights Nursing & Rehabilitation

223 S Resler El Paso, TX 79912

SUMMARY STATEMENT OF DEFICIENCIES

Federal health inspectors cited Franklin Heights Nursing & Rehabilitation in El Paso, TX for a deficiency under regulatory tag F-F0760 during a complaint investigation conducted on 2025-11-25.

Category: Pharmacy Service Deficiencies

The facility was found deficient in the following area: Ensure that residents are free from significant medication errors.

Scope/Severity Level D: isolated, no actual harm with potential for more than minimal harm.

While no actual harm was documented, there was potential for more than minimal harm to residents.

This was one of 3 deficiencies cited during this inspection of Franklin Heights Nursing & Rehabilitation.

Correction Status: Deficient, Provider has no plan of correction.

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in El Paso, TX, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from Franklin Heights Nursing & Rehabilitation or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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