The Villa At Mountain View
THE VILLA AT MOUNTAIN VIEW in DALLAS, TX — inspection on November 24, 2025.
Found 1 citation. Severity: Standard violations.
Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.
Inspection Findings
the call lights were with the residents and the expectation was for the staff to make sure the call lights were with the residents every time they left the rooms. He said an in-service had been going around and that he would coordinate with the DON to randomly check if the call lights were with the residents. In an interview on 10/09/2025 at 11:28 AM, the DON stated the expectation was for the staff to make sure the call lights were with the residents at all times.
She said the call lights were used by the residents to call the staff if they needed something.
She said residents might try to go to the bathroom by themselves because she had no way to call the staff that might result to a fall and injuries.
She said all the staff were responsible for the call lights, including her.
The DON said an in-service was already initiated and she would monitor the staffs' compliance about call lights. In an interview on 10/09/2025 at 11:48 AM, the Administrator stated the staff should make sure the call lights were with the residents before they leave the room.
She said, for some residents, the call light was their sense of protection that if something happened to them, they would be able to call the staff for help.
She said without the call light the residents might feel helpless.
She said everybody was responsible in making sure the call lights were with the residents, whether the resident was independent or not.
She said the DON already started an in-service about call lights.
Record review of the facility's In-Service Training Report, dated 10/09/2025, reflected Call lights should be always be withing residents' reach/ability to push button/activate call light.
Use clip for positioning.
Everyone has the ability/responsibility to pick up call light and make sure it is in residents reach at all times.
Record review of the facility's policy entitled Answering the Call Light 2001 MED-PASS, Inc. revised October 2010 reflected Purpose: The purpose of this procedure is to respond to the resident's requests and needs .
General Guideline . 5.
When the resident is in bed or confined to a chair be sure the call light is within easy reach of the resident.
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