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Complaint Investigation

The Hillcrest Of North Dallas

Inspection Date: December 1, 2025
Total Violations 1
Facility ID 676315
Location DALLAS, TX
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Inspection Findings

F-Tag F0689

Quality of Life and Care Deficiencies
Harm Level: Potential for More Than Minimal Harm

F 0689 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Based on observation, interview and record review the facility to ensure the resident environment remained as free of accident hazards as possible for one of one maintenance office reviewed for accident hazards.

The facility failed to ensure the maintenance office was locked, which contained hazardous or unsafe chemicals, when there was no one present in the office.This failure could place residents at risk for being able to ingest hazardous chemicals.Findings include:In an observation on 10/14/2025 at 10:31 AM and at 12:05 PM, the maintenance office at the end of the 300 hall was propped open. There was a spray bottle sitting on the edge of the desk. It was half full of a pink liquid labeled ZEP, Professional Sprayer, Great for cleaners, Pesticides and other liquids. On the shelf to the left of the desk was a container labeled All Purpose Leak Detector. Both chemicals had labels that read, Keep out of reach of children due to potential hazard. In an interview on 10/14/2025 at 12:16 PM with the Maintenance Director revealed he had been working at the facility for 2 years. He stated his office should be locked when there was no one in there and today it was locked earlier, he must have forgotten to lock it and shut the door. He stated the risk of leaving

it open was residents could come in and grab something they should not have access to. In an interview on 10/14/2025 at 2:45 PM, with the administrator revealed she expected the maintenance office door should be closed and always locked with the risk being that someone could wander into the room. A record review of the facility's policy Maintenance-Storge Areas, dated 08/2020, revised stated, flammable liquids are never stored in areas where intense heat or open flame could ignite .Cleaning supplies and similar substances must be stored in areas separate from food storage rooms and must be stored as instructed on

the labels of such products.

Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date

these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.

LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER REPRESENTATIVE'S SIGNATURE

TITLE

(X6) DATE

FORM CMS-2567 (02/99) Previous Versions Obsolete

Facility ID:

If continuation sheet

Event ID:

📋 Inspection Summary

THE HILLCREST OF NORTH DALLAS in DALLAS, TX inspection on recent inspection.

Found 0 violation(s). Severity: Standard violations. Status: 0 corrected, 0 pending.

What this means: Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. All deficiencies must be corrected within required timeframes and are subject to follow-up verification.

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in DALLAS, TX, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from THE HILLCREST OF NORTH DALLAS or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.
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