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Complaint Investigation

The Palms Nursing & Rehabilitation

Inspection Date: October 18, 2025
Total Violations 3
Facility ID 455557
Location Corpus Christi, TX
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Inspection Findings

F-Tag F0600

Freedom from Abuse, Neglect, and Exploitation Deficiencies
Harm Level: Immediate Jeopardy

F 0600 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few

FORM CMS-2567 (02/99) Previous Versions Obsolete

any staff and residents involved, then reported immediately to the Administrator, the DON and/or the ADON. In an interview on 10/18/25 at 3:21 PM, CNA-F stated she was in-serviced over the past couple of days regarding abuse and neglect and when and how to report it. She stated if she witnessed abuse or neglect, she would have reported to the ADON, the DON, and the Administrator. CNA-F was also in-serviced on staff burnout and resident rights, and she stated she was a people person and loved what

she did, and yelling at or speaking down to a resident was never appropriate. Record review of the facility's Abuse and Neglect and Resident Rights in-service, dated 10/16/2025, revealed A CNA may be reported for

an act, or acts, in violation of a resident's rights. An act may involve abuse, neglect, and/or misappropriation of the resident's property. CNAs must have a clear understanding of these terms and their definitions. A CNA must also understand that the severity of penalties involved if a violation is reported, investigated, and proven. Abuse is the willful infliction of injury, unreasonable confinement, intimidation, or punishment with resulting physical harm, pain, or mental anguish. Neglect is the failure to provide goods or services. Patient expectations: In addition, allowing residents the basic rights afforded to them, CNAs must also work to ensure that the environment practices respect, safety, and ensures privacy of each resident. Record review of the facility's Statement of Resident Rights, dated 07/20/2019, revealed you, as a resident, do not give up rights when you enter a nursing facility. The facility must encourage and assist you to fully exercise your rights. Any violation of these rights is against the law. It is against the law for any facility employee to threaten, coerce, intimidate or retaliate against you for exercising your rights. Dignity and Respect: You have

the right to be free from abuse, neglect and exploitation. Record review of the facility's Abuse Prevention Policy, no implementation or revision date noted, revealed Our residents have the right to be free from abuse, neglect, misappropriation of resident property and exploitation. This includes but is not limited to freedom from corporal punishment, involuntary seclusion, verbal, mental, sexual or physical abuse. As a part of the resident abuse prevention, the administration will: 1. Protect our residents from abuse by anyone including, but not necessarily limited to: facility staff, other residents, consultants, volunteers, staff from other agencies, family members, legal representatives, friends, visitors, or any other individual.

Event ID:

Facility ID:

If continuation sheet

Printed: 04/13/2026 Form Approved OMB No. 0938-0391

Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION

(X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER:

(X2) MULTIPLE CONSTRUCTION

B. Wing

A. Building

(X3) DATE SURVEY COMPLETED

10/18/2025

NAME OF PROVIDER OR SUPPLIER

STREET ADDRESS, CITY, STATE, ZIP CODE

The Palms Nursing & Rehabilitation

5607 Everhart Rd Corpus Christi, TX 78411

For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG

SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

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F-Tag F0609

Freedom from Abuse, Neglect, and Exploitation Deficiencies
Harm Level: Potential for More Than Minimal Harm

F 0609 Level of Harm - Minimal harm or potential for actual harm

hours if the alleged violation does not involve abuse and has not resulted in serious bodily injury. 4. Notices will include, as appropriate: name of the resident; number of the room in which the resident resides; type of abuse committed (verbal, physical, sexual, neglect, etc); date and time the alleged incident occurred; name of all persons involved in alleged incident; immediate action taken by the facility.

Residents Affected - Few

FORM CMS-2567 (02/99) Previous Versions Obsolete

Event ID:

Facility ID:

If continuation sheet

Printed: 04/13/2026 Form Approved OMB No. 0938-0391

Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION

(X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER:

(X2) MULTIPLE CONSTRUCTION

B. Wing

A. Building

(X3) DATE SURVEY COMPLETED

10/18/2025

NAME OF PROVIDER OR SUPPLIER

STREET ADDRESS, CITY, STATE, ZIP CODE

The Palms Nursing & Rehabilitation

5607 Everhart Rd Corpus Christi, TX 78411

For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG

SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

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F-Tag F0610

Freedom from Abuse, Neglect, and Exploitation Deficiencies
Harm Level: Potential for More Than Minimal Harm

Federal health inspectors cited The Palms Nursing & Rehabilitation in Corpus Christi, TX for a deficiency under regulatory tag F-F0610 during a complaint investigation conducted on 2025-10-18.

Category: Freedom from Abuse, Neglect, and Exploitation Deficiencies

The facility was found deficient in the following area: Respond appropriately to all alleged violations.

Scope/Severity Level D: isolated, no actual harm with potential for more than minimal harm.

While no actual harm was documented, there was potential for more than minimal harm to residents.

This was one of 3 deficiencies cited during this inspection of The Palms Nursing & Rehabilitation.

Correction Status: Deficient, Provider has date of correction.

The facility reported correction as of 2025-10-19.

📋 Inspection Summary

The Palms Nursing & Rehabilitation in Corpus Christi, TX inspection on recent inspection.

Found 0 violation(s). Severity: Standard violations. Status: 0 corrected, 0 pending.

What this means: Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. All deficiencies must be corrected within required timeframes and are subject to follow-up verification.

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in Corpus Christi, TX, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from The Palms Nursing & Rehabilitation or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.
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