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Complaint Investigation

Heritage Park Rehabilitation And Skilled Nursing C

October 14, 2025 · Austin, TX · 2806 Real St
Citations 1
CMS Rating 2/5
Beds 197
Provider ID 455599
Healthcare Facility
Heritage Park Rehabilitation And Skilled Nursing C
Austin, TX  ·  View full profile →
Inspection Summary

Heritage Park Rehabilitation and Skilled Nursing C in Austin, TX — inspection on October 14, 2025.

Found 1 citation. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

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Inspection Findings

FF0689
Quality of Life and Care Deficiencies
Immediate Jeopardy

The facility failed to verify the appointment status before allowing transport, leaving Resident # 1 unattended outside the building without staff supervision, and sent her without her required walker despite her wandering history and cognitive impairment. LVN I, learned from Guardian A that Resident # 1 had been waiting alone since early morning.

The night shift failed to remove the canceled appointment from the schedule.

Record review of Resident #1's progress notes dated 10/14/2025, at 1:08 pm revealed Resident # 1 continues behavior monitoring for emotional distress.

Resident # 1 alert and oriented to person, place and situation, no signs of distress notes. Resident #1 is currently in her room awaiting lunch, denies pain or discomfort. An IT was identified on 10/11/2025at 06:08 pm.

The ADM was notified of the IT, and the IT Template was provided to the facility on [DATE] at 5:23p.m.

While the IT was removed on 10/14/2025, the facility remained out of compliance at a scope of isolated and a severity of no actual harm with the potential for more than minimal harm that is not immediate threat.

Facility ID:

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in Austin, TX, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from Heritage Park Rehabilitation and Skilled Nursing C or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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