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Complaint Investigation

Kirkland Court Health And Rehabilitation Center

September 13, 2025 · Amarillo, TX · 1601 Kirkland Dr
Citations 5
CMS Rating 1/5
Beds 98
Provider ID 675336
Healthcare Facility
Kirkland Court Health And Rehabilitation Center
Amarillo, TX  ·  View full profile →
Source Document
Official CMS Inspection Report (Medicare.gov)
Downloaded from CMS/Medicare.gov. Reflects what state inspectors documented and does not include the facility's plan of correction, which is submitted separately. Facilities may have taken corrective actions since this report was released.
Inspection Summary

Kirkland Court Health and Rehabilitation Center in Amarillo, TX — inspection on September 13, 2025.

Found 5 citations. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

Inspection Findings

FF0600
Freedom from Abuse, Neglect, and Exploitation Deficiencies

(sponsor) informed of the progress of the investigation. 5.

The administrator ensures that the resident

jeopardy to resident health or alleged perpetrator, or by anyone associated with the facility. 6.

Any employee who has been accused safety of resident abuse is placed on leave with no resident contact until the investigation is complete. 7.

The individual conducting the investigation as a minimum: a. reviews the documentation and evidence;

the time of the incident and since the incident; c. observes the alleged victim, including his or her interactions with staff and other residents; d. interviews the person(s) reporting the incident; e. interviews any witnesses to the incident; f. interviews the resident (as medically appropriate) or the resident's representative; g. interviews the resident's attending physician as needed to determine the resident's condition; h. interviews staff members (on all shifts) who have bad contact with the resident during the period of the alleged incident; i. interviews the resident's roommate, family members, and visitors; j. interviews other residents to whom the accused employee provides care or services; k. reviews all events leading up to the alleged incident; and I. documents the investigation completely and thoroughly.On 09/13/25 at 12:08 PM ADM, DON, and ADON were informed the IJ was removed as of 12:08 PM. An IJ was identified on 09/12/25.

The IJ template was provided to the facility on [DATE] at 01:00 PM.

While the IJ was removed, the facility remained out of compliance at a level of no actual harm potential for more than minimal harm not immediate jeopardy at a scope of isolated due to the facility's need to evaluate the effectiveness of the corrective systems.

675336 09/13/2025

Kirkland Court Health and Rehabilitation Center 1601 Kirkland Dr Amarillo, TX 79106

g.

The facility medical director. 3.

Immediately is defined as: a. within two hours of an allegation

jeopardy to resident health or involve abuse or result in serious bodily injury.

Upon receiving any allegations of abuse, neglect, safety exploitation, misappropriation of resident property or injury of unknown source, the administrator is responsible for detem1ining what actions (if any) are needed for the protection of residents.

investigations. 2.

Investigations may be assigned to an individual trained in reviewing, investigating and reporting such allegations. 3.

The administrator provides supporting documents and evidence related to the alleged incident to the individual in charge of the investigation. a.

Any evidence that may be needed for a criminal investigation is sealed, labeled and protected from tampering or destruction. 4.

The administrator is responsible for keeping the resident and his/her representative (sponsor) informed of the progress of the investigation. 5.

The administrator ensures that the resident and the person(s) reporting the suspected violation are protected from retaliation or reprisal by the alleged perpetrator, or by anyone associated with the facility. 6.

Any employee who has been accused of resident abuse is placed on leave with no resident contact until the investigation is complete. 7.

The individual conducting the investigation as a minimum: a. reviews the documentation and evidence; b. reviews the resident's medical record to determine the resident's physical and cognitive status at the time of the incident and since the incident; c. observes the alleged victim, including his or her interactions with staff and other residents; d. interviews the person(s) reporting the incident; e. interviews any witnesses to the incident; f. interviews the resident (as medically appropriate) or the resident's representative; g. interviews the resident's attending physician as needed to determine the resident's condition; h. interviews staff members (on all shifts) who have bad contact with the resident during the period of the alleged incident; i. interviews the resident's roommate, family members, and visitors; j. interviews other residents to whom the accused employee provides care or services; k. reviews all events leading up to the alleged incident; and I. documents the investigation completely and thoroughly.On 09/13/25 at 12:08 PM ADM, DON, and ADON were informed the IJ was removed as of 12:08 PM. An IJ was identified on 09/12/25.

The IJ template was provided to the facility on [DATE] at 01:00 PM.

While the IJ was removed, the facility remained out of compliance at a level of no actual harm potential for more than minimal harm not immediate jeopardy at a scope of isolated due to the facility's need to evaluate the effectiveness of the corrective systems.

675336 09/13/2025

Kirkland Court Health and Rehabilitation Center 1601 Kirkland Dr Amarillo, TX 79106

involve abuse or result in serious bodily injury.

675336 09/13/2025

Kirkland Court Health and Rehabilitation Center 1601 Kirkland Dr Amarillo, TX 79106

mistreatment, or misappropriation of resident property. 9.

Investigate and report any allegations

Misappropriation - Reporting and Investigating and dated April 2021 revealed the following: . 6.

Upon

injury of unknown source, the administrator is responsible for determining what actions (if any) are needed for the protection of residents.

Investigating Allegations 1.

All allegations are thoroughly investigated.

The administrator initiates investigations. 7.

The individual conducting the investigation as a minimum: a. reviews the documentation and evidence; b. reviews the resident's medical record to determine the resident's physical and cognitive status at the time of the incident and since the incident; c. observes the alleged victim, including his or her interactions with staff and other residents; d. interviews the person(s) reporting the incident; e. interviews any witnesses to the incident; f. interviews the resident (as medically appropriate) or the resident's representative; g. interviews the resident's attending physician as needed to determine the resident's condition; h. interviews staff members (on all shifts) who have bad contact with the resident during the period of the alleged incident; i. interviews the resident's roommate, family members, and visitors; j. interviews other residents to whom the accused employee provides care or services; k. reviews all events leading up to the alleged incident; and I. documents the investigation completely and thoroughly.

675336 09/13/2025

Kirkland Court Health and Rehabilitation Center 1601 Kirkland Dr Amarillo, TX 79106

During an interview on 09/11/25 at 02:53 PM MS stated

jeopardy to resident health or hand saw because the maintenance office was locked. MS stated, I always lock the door behind me safety when I'm going out. If it happens to be I made a mistake-I have so much going on and I am always in a hurry-it is a possibility.

But there is no excuse for that, and it will not happen again. MS stated a

up. He could hurt someone else or hurt himself.

During an interview on 09/11/25 at 04:23 PM LVN G stated Resident #3 was agitated on 09/10/25 and was telling her his doctor had increased his Parkinson's medication.

She stated he was upset with her when she told him she could not increase his medication without an order and more upset when she called his doctor's office, and they said it was not to be increased.

She stated during this time she left Resident #3 at the nurses' station in his motorized wheelchair and she went to help another resident. LVN G stated when she came back to the nurses' station, she saw him with a hand saw cutting on the top, front bar of a female resident's walker and making fun with everyone who was in the common area that he could saw through the walker.

She stated she went to his side and asked him to put the saw down because it was not his.

LVN G stated he put the saw on the ground when she asked him to put it down.

She stated he was still agitated so she called the doctor for an order for something to calm him down and he was given Vistaril which seemed to help calm him down. LVN G stated, Someone could have been cut due to Resident #3 having access to the hand saw.During an observation on 09/11/25 at 05:04 PM Resident #3 was wheeling himself into the front door after smoking in the courtyard.

During an interview on 09/12/25 at 12:42 PM RN C stated she was told on 09/12/25 to keep a closer eye on Resident #3.On 09/12/25 at 01:00 PM ADM and ADON were notified that an Immediate Jeopardy had been identified, IJ templates were provided, and Plan of Removal was requested.The facility's Plan of Removal (as follows) was accepted on 09/12/25 at 08:12 PM.Plan of RemovalProblem: There is a need for immediate action due to the break in the facility's risk management process regarding abuse, neglect, and elopement.

Specifically, the facility staff will need to address corrective action to prevent future incidents of elopement from occurring in the facility, especially when residents are exhibiting signs and symptoms of elopement.

All residents who are high risk for elopement are at risk of the alleged defected deficiency.Interventions: The administrator notified the medical director of Immediate Jeopardy 9/12/25 & Ad HOC completed on 8/22/2025.

The following in-services were provided:o On 8/21/25 DON/ADON provided education to staff on Dementia Care: Mental Decline, elopement policy & exit seeking protocol, and wandering/elopement education prior to their next working shift.o On 8/21/25 DON/ADON provided education to charge nurses on wandering/elopement, dementia care: Mental Decline, elopement policy and exit seeking protocol prior to their next working shift.o All staff will be educated by DON/ADON prior to working their next shift with a completion date of 8/21/25.

All NEW staff will be educated prior to working their first shift.o On 8/22/25 Admin and DON/ADON provided education to staff on how to identify residents at risk/high risk. DON/ADON completed audit on 8/21/25 to ensure Elopement Assessments have been completed according to protocol.

Charge Nurses will complete an Elopement Risk Assessment quarterly, upon admit, and for exit seeking behaviors.

The assessment will provide a score to indicate if they are at risk or high risk for elopement. ADMIN/DON will be responsible for ensuring a resident has 1:1 supervision when required and will monitor that it is being followed.

For residents who score at risk/high risk for elopement on the elopement assessment, a shoe emblem will be placed above the name pla

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in Amarillo, TX, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from Kirkland Court Health and Rehabilitation Center or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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About This Inspection Report

Source: This inspection report was downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases nursing home inspection reports in bulk. The findings reflect what state surveyors documented in the official Form CMS-2567 Statement of Deficiencies on the date of the inspection.

Plan of correction not included: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to their state survey agency and those responses may not appear in CMS public data at the time of release. The absence of a plan of correction in this report does not mean one was not filed. Readers who want information about corrective steps taken by the facility are encouraged to contact the facility or their state survey agency directly.

Corrections may have been made: This report reflects conditions observed on the date of the survey. The facility may have implemented staffing changes, additional training, policy revisions, or other corrective actions since this report was issued. We publish what CMS provides and encourage readers to seek current information from the facility.