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Complaint Investigation

The Belmont At Twin Creeks

May 30, 2026 · Allen, TX · 999 Raintree Circle
Citations 3
CMS Rating 4/5
Beds 112
Provider ID 676237
Healthcare Facility
The Belmont At Twin Creeks
Allen, TX  ·  View full profile →
Source Document
Official CMS Inspection Report (Medicare.gov)
Downloaded from CMS/Medicare.gov. Reflects what state inspectors documented and does not include the facility's plan of correction, which is submitted separately. Facilities may have taken corrective actions since this report was released.
Inspection Summary

THE BELMONT AT TWIN CREEKS in ALLEN, TX — inspection on May 30, 2026.

Found 3 citations. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

Inspection Findings

FF0583
Resident Rights Deficiencies

responsible party.

She said she would continually remind them to secure the medical information of

anything to do with the resident's care, and visitors what was written on the pink slip was considered

remain confidential.

She said they were currently correcting the same non-compliance from a visit dated 04/21/2026.

Record review of the facility's policy, HIPAA Security Measures P & P Committee implemented December 01, 2025 reflected Policy: It is the facility's policy to implement reasonable and appropriate measures to protect and maintain the confidentiality, integrity, and availability of the resident's identifiable information and /or records that are in electronic format.

676237 05/30/2026

The Belmont at Twin Creeks 999 Raintree Circle Allen, TX 75013

During an interview on 05/30/2026 at 2:11 p.m., the Administrator said she called the hospice agency to ask the hospice aide if she was the one who took off Resident #3's CPAP mask.

She said the hospice aide admitted that she was the one who took off the mask.

She said the agency would in-service the hospice aide.

She said the BiPAP and CPAP masks should be bagged to prevent any probable infections.

She said they were currently correcting the same non-compliance from a visit dated 04/21/2026.

Record review of the facility's policy Oxygen Concentrator P & P Committee implemented November 11, 2025 reflected Policy: The purpose of this policy is to establish responsibilities for the care and use of oxygen concentrators .

Policy Explanation and Compliance Guidelines . 4.

Use of the Concentrator . l.

Keep delivery devices covered in plastic bag when not in use.

676237 05/30/2026

The Belmont at Twin Creeks 999 Raintree Circle Allen, TX 75013

05/29/2026 at 1:11 p.m., LVN C said she did not know that Resident #5 had medications inside his

result in overdosing.

She said she would go to the resident's room and check if the medications were

[AGE] year-old female who was admitted to the facility on [DATE].

The resident was diagnosed with chronic obstructive pulmonary disease and dementia (a condition characterized by loss of memory and ability to reason).

Record review of Resident #6's Quarterly MDS Assessment, dated 04/26/2026, reflected the resident had a moderate cognitive impairment (resident may need additional support and monitoring) with a BIMS score of 11.

The Quarterly MDS Assessment indicated the resident had chronic obstructive pulmonary disease and dementia.

Record review of Resident #6's Comprehensive Care Plan, dated 04/30/2026, reflected the resident had altered respiratory status and one of the interventions was to administer medications as ordered.

Record review of Resident #6's Physician Order, dated 04/09/2026, reflected Flonase Allergy Relief Nasal Suspension (Fluticasone Propionate (Nasal)) 1 spray in each nostril two times a day for Allergy.

Record review on 05/29/2026 of Resident #6's Assessment Notes reflected the resident did not have an assessment for self-administration of medications.During an observation and interview on 05/29/2026 at 7:36 a.m., Resident #6 was in her bed, awake. It was observed that she had a nasal spray on top of her side table.

The resident said the nasal spray had been in her table since the previous day.

During an interview on 05/29/2026 at 1:29 p.m., LVN B said she did not know that Resident #6 has a nasal spray inside her room.

She said the medication should not be inside the room because the resident might be confused and use it more than what was required.

She said, maybe, her daughter brought it.

During an interview on 05/29/2026 at 4:11 p.m., ADON A said barrier creams were a form of topical medications because they were used to prevent skin breakdown.

She said it should be stored where the residents could not access them.

She said confused residents could use the cream in their eyes.

She said residents that wandered around the facility and could go inside the room and get hold of the zinc oxide and use them also inappropriately.

She said medications inside the rooms could cause overdose because the staff would not know how many times the residents were administering the medications.

She said, what if the staff already administered the medication and then the resident would administer it again.

She said that would be dangerous.

She said she would coordinate with the DON about the issue and would go room to room to see if there were medications inside the residents' rooms.

During an interview on 05/30/2026 at 1:41 p.m., the DON said medications should not be inside the rooms of the residents because it could cause probable harm such as overmedication, undermedication, or allergic reactions.

She said the residents should have an assessment for self-medication to determine if they were able to administer medications by themselves.

She said the same rationale applied to the zinc oxides.

She said confused residents might use the creams inappropriately.

She said she would continually remind the staff not to leave the zinc oxide within reach of any residents and to scan the room of the residents for any medications.

During an interview on 05/30/2026 at 2:11 p.m., the Administrator said zinc oxides should not be accessible to the residents because they might accidentally consume them or put them in their eyes.

She said no medications should be inside the rooms of the residents because they might use them more than what was required.

She said they were currently correcting the same non-compliance from a visit dated 04/21/2026.

Record review of the facility's policy Medication Storage P & P Committee implemented December 01, 2025 reflected Policy: It is the policy of this facility to ensure all medications housed on our premises will be stored in the pharmacy and/or medication rooms .

Policy Explanation and Compliance Guidelines . 1.

General Guidelines . a.

All drugs and biologicals will be stored in locked compartments (i.e., medication carts, cabinets, drawers, refrigerators, medication rooms) . b.

Only authorized personnel will have access to the keys to locked compartments.

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in ALLEN, TX, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from THE BELMONT AT TWIN CREEKS or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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About This Inspection Report

Source: This inspection report was downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases nursing home inspection reports in bulk. The findings reflect what state surveyors documented in the official Form CMS-2567 Statement of Deficiencies on the date of the inspection.

Plan of correction not included: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to their state survey agency and those responses may not appear in CMS public data at the time of release. The absence of a plan of correction in this report does not mean one was not filed. Readers who want information about corrective steps taken by the facility are encouraged to contact the facility or their state survey agency directly.

Corrections may have been made: This report reflects conditions observed on the date of the survey. The facility may have implemented staffing changes, additional training, policy revisions, or other corrective actions since this report was issued. We publish what CMS provides and encourage readers to seek current information from the facility.