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Complaint Investigation

Willowcreek Rehab And Nursing

Inspection Date: December 19, 2025
Total Violations 1
Facility ID 675350
Location ABILENE, TX
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Inspection Findings

F-Tag F0812

Nutrition and Dietary Deficiencies
Harm Level: Potential for More Than Minimal Harm

F 0812 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Some

FORM CMS-2567 (02/99) Previous Versions Obsolete

the staff to serve good quality food. The Dietary Manager said hair that was not covered by a hair net was unacceptable and she would work on the issues. The Dietary Manager said uncovered hair could cause the negative outcome of hair in the food and cross contamination. The Dietary Manager said the staff not washing their hands was unacceptable and did not meet her expectations. The Dietary Manager said she would re-educate the staff to prevent future incidents. The Dietary Manager said hand washing was important to prevent cross contamination and food borne illness. During an interview on 12/19/2025 at 2:23 p.m., the DON said she expected the expected the kitchen staff to follow policy and wash their hands when

they first came on duty and if they left the kitchen, to wash their hands again upon return. The DON said the not washing hands per policy did not meet her expectations and training and in-services would be completed. The DON said not using proper hand washing protocol was the number one method of how germs were spread in the kitchen, which could cause illness to all residents and others who ate out of the kitchen. During an interview on 12/19/2025 at 9:34 a.m., [NAME] B said she had been trained on appropriate hand washing and was aware that she did not wash her hands enough during the observation. [NAME] B said she was nervous and forgot. [NAME] B said she when she did not wash her hands and touched the inside of the residents' bowls, she could spread germs and cause illness. [NAME] B said she realized why all her hair should be inside her hair net and she would be more aware. [NAME] B said the purpose of wearing a hair net was to keep her hair from falling into the food. [NAME] B said if someone ate

the contaminated food, they could become ill, or the food would be unappealing. During an interview on 12/19/2025 at 10:53 a.m., the Interim Administrator said his expectation was for the facility to serve good food that met the nutritional needs of the residents. The Interim Administrator said his expectation was for

the kitchen staff to wash their hands appropriately and to follow the facility policies to prevent any illness with the facility. Record review of the facility's policy, Food Safety and Sanitation Plan, dated 07/22/2021, revealed the facility basis of control for the policy would be personal hygiene practices.- Thorough hand washing was required, but not limited to, the following situations:A. starting a work shiftB. after using the restroomC. after handling raw food productsD. after touching hair or faceE. after the use of any chemicals

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📋 Inspection Summary

WILLOWCREEK REHAB AND NURSING in ABILENE, TX inspection on recent inspection.

Found 0 violation(s). Severity: Standard violations. Status: 0 corrected, 0 pending.

What this means: Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. All deficiencies must be corrected within required timeframes and are subject to follow-up verification.

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in ABILENE, TX, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from WILLOWCREEK REHAB AND NURSING or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.
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