THE HIGHLANDS OF MEMPHIS HEALTH & REHABILITATION

📍 3549 NORRISWOOD, memphis, TN 38111 📞 9013257820 🛏️ 180 beds

Overall Rating

1/5

Health Inspection

1/5

Staffing

1/5

Quality Measures

⭐⭐⭐⭐
4/5

Inspection History Overview

43
Total Violations
7 years of data
$87,192
Total Fines
8 penalties
7
Inspections
Since 2014
21
Quality Metrics
Tracked measures

Health Violations by Year

2023 9 violations

Tag 0580 D May 5, 2023

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

✓ Corrected: Jun 27, 2023
Tag 0656 E May 5, 2023

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

✓ Corrected: Jun 27, 2023
Tag 0689 J May 5, 2023

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

✓ Corrected: Jun 27, 2023
Tag 0692 D May 5, 2023

Provide enough food/fluids to maintain a resident's health.

✓ Corrected: Jun 27, 2023
Tag 0725 D May 5, 2023

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

✓ Corrected: Jun 27, 2023
Tag 0729 D May 5, 2023

Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.

✓ Corrected: Jun 27, 2023
Tag 0842 D May 5, 2023

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

✓ Corrected: Jun 27, 2023
Tag 0610 D Mar 2, 2023

Respond appropriately to all alleged violations.

✓ Corrected: Mar 28, 2023
Tag 0880 E Mar 2, 2023

Provide and implement an infection prevention and control program.

✓ Corrected: Mar 28, 2023

2022 8 violations

Tag 0578 D Aug 11, 2022

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Tag 0582 D Aug 11, 2022

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

Tag 0689 E Aug 11, 2022

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Tag 0694 D Aug 11, 2022

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

Tag 0760 E Aug 11, 2022

Ensure that residents are free from significant medication errors.

Tag 0880 D Aug 11, 2022

Provide and implement an infection prevention and control program.

Tag 0600 J Feb 18, 2022

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

✓ Corrected: Feb 11, 2022
Tag 0689 J Feb 18, 2022

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

✓ Corrected: Feb 11, 2022

2021 1 violations

Tag 0760 D Apr 15, 2021

Ensure that residents are free from significant medication errors.

✓ Corrected: May 20, 2021

2020 2 violations

Tag 0689 J Dec 23, 2020

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

✓ Corrected: Jan 14, 2021
Tag 0842 E Sep 22, 2020

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

✓ Corrected: Oct 9, 2020

2019 10 violations

Tag 0580 D Oct 22, 2019

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

✓ Corrected: Dec 5, 2019
Tag 0761 D Oct 22, 2019

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

✓ Corrected: Dec 5, 2019
Tag 0880 D Oct 22, 2019

Provide and implement an infection prevention and control program.

✓ Corrected: Dec 5, 2019
Tag 0686 D Jul 30, 2019

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

✓ Corrected: Jul 31, 2019
Tag 0580 D Mar 10, 2019

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

✓ Corrected: Apr 10, 2019
Tag 0677 E Mar 10, 2019

Provide care and assistance to perform activities of daily living for any resident who is unable.

✓ Corrected: Apr 10, 2019
Tag 0697 D Mar 10, 2019

Provide safe, appropriate pain management for a resident who requires such services.

✓ Corrected: Apr 10, 2019
Tag 0725 E Mar 10, 2019

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

✓ Corrected: Apr 10, 2019
Tag 0760 E Mar 10, 2019

Ensure that residents are free from significant medication errors.

✓ Corrected: Apr 10, 2019
Tag 0842 D Mar 10, 2019

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

✓ Corrected: Apr 10, 2019

2018 10 violations

Tag 0550 D Dec 6, 2018

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

✓ Corrected: Jan 6, 2019
Tag 0641 D Dec 6, 2018

Ensure each resident receives an accurate assessment.

✓ Corrected: Jan 6, 2019
Tag 0690 D Dec 6, 2018

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

✓ Corrected: Jan 6, 2019
Tag 0761 D Dec 6, 2018

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

✓ Corrected: Jan 6, 2019
Tag 0880 E Dec 6, 2018

Provide and implement an infection prevention and control program.

✓ Corrected: Jan 6, 2019
Tag 0690 D Jul 12, 2018

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

✓ Corrected: Jul 30, 2018
Tag 0695 D Jul 12, 2018

Provide safe and appropriate respiratory care for a resident when needed.

✓ Corrected: Jul 30, 2018
Tag 0641 D Jan 25, 2018

Ensure each resident receives an accurate assessment.

✓ Corrected: Feb 18, 2018
Tag 0692 D Jan 25, 2018

Provide enough food/fluids to maintain a resident's health.

✓ Corrected: Feb 18, 2018
Tag 0842 D Jan 25, 2018

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

✓ Corrected: Feb 18, 2018

2017 3 violations

Tag 0281 G Nov 15, 2017

Ensure services provided by the nursing facility meet professional standards of quality.

✓ Corrected: Nov 30, 2017
Tag 0322 G Nov 15, 2017

Give proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible.

✓ Corrected: Nov 30, 2017
Tag 0520 G Nov 15, 2017

Set up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action.

✓ Corrected: Nov 30, 2017

Detailed Inspection Reports

No detailed inspection reports available yet. Check back soon as we're processing new reports daily.

Fines and Penalties by Year

2022 2 penalties totaling $22,727

$9,750
Fine
August 11, 2022
$12,977
Fine
February 18, 2022
Average: $11,364 | Range: $9,750 - $12,977

2020 3 penalties totaling $18,111

$8,800
Fine
December 23, 2020
$8,661
Fine
December 23, 2020
$650
Fine
August 17, 2020
Average: $6,037 | Range: $650 - $8,800

2019 1 penalties totaling $8,944

$8,944
Fine
October 22, 2019
Average: $8,944 | Range: $8,944 - $8,944

2018 1 penalties totaling $14,570

$14,570
Fine
January 25, 2018
Average: $14,570 | Range: $14,570 - $14,570

2017 1 penalties totaling $22,840

$22,840
Fine
November 15, 2017
Average: $22,840 | Range: $22,840 - $22,840

Fire Safety Deficiencies

Unknown Date

No description available

Inspection Survey Reports

Health

May 5, 2023
0.00

Health

March 2, 2023
0.00

Health

August 11, 2022
0.00

Health

February 18, 2022
0.00

Health

April 15, 2021
0.00

Health

October 22, 2019
0.00

Health

December 6, 2018
0.00

Quality Measures

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Ownership Information

For profit - Limited Liability company
Independent (Not part of a chain)
445165
445165
9013257820
Shelby

Historical Ownership Records

August 25, 2025
Organization
August 25, 2025
Organization
August 25, 2025
Organization