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Complaint Investigation

Highlands Health And Rehabilitation Center

Inspection Date: October 14, 2025
Total Violations 1
Facility ID 445165
Location MEMPHIS, TN
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Inspection Findings

F-Tag F0880

Infection Control Deficiencies
Harm Level: Potential for More Than Minimal Harm

F 0880 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few

FORM CMS-2567 (02/99) Previous Versions Obsolete

of the Physician's Order dated 9/16/2025, revealed catheter care every shift. Review of the admission MDS dated [DATE REDACTED], revealed Resident #10 scored a 15 on the BIMS assessment, which indicated he was cognitively intact. Resident #10 had a feeding tube and an indwelling catheter. Observation in Resident #10's room on 10/14/2025 at 9:42 AM, CNA C performed hand hygiene, donned gown and gloves, raised

the resident's bed, obtained wet wipes placed on side of resident's bed without a barrier, removed the resident's brief, placed 2 trash bags on top of the resident's bed, performed catheter care, removed gloves, discarded the trash bags into the resident's trash, and donned gloves without performing hand hygiene.

CNA C failed to place wet wipes on a barrier and failed to perform hand hygiene after removing gloves. 4.

Review of the medical record revealed Resident #13 was admitted to the facility on [DATE REDACTED], with diagnoses including Multiple Sclerosis, Dementia, Depression, and Failure to Thrive. Review of the quarterly MDS dated [DATE REDACTED], revealed Resident #13 scored a 15 on the BIMS assessment, which indicated she was cognitively intact. Review of the Physician's Order dated 7/25/2025, revealed clean left ankle with wound cleanser (used when performing wound care), apply calcium alginate (used in wound care for absorbing drainage) to wound bed, pat dry with 4 by 4 (4x4) gauze and cover with protective dressing every other day.

During an observation and interview on 10/13/2025 at 2:00 PM, LPN B entered Resident # 13's room to perform wound care. The treatment cart was in the resident's room with supplies on a barrier on the top of

the treatment cart. LPN B removed the soiled dressing from the resident's left ankle and cleansed the wound with gauze moistened with wound cleanser. LPN B removed gloves, performed hand hygiene, donned gloves and applied dressing. LPN B removed PPE, performed hand hygiene and discarded the barrier and supplies. LPN B pushed the treatment cart into the hallway. LPN B was asked if gloves should be changed and hand hygiene performed after the removal of a soiled dressing. LPN B stated Yes, gloves should be changed after removing the dressing. LPN B was asked if she should take the treatment cart into

the resident's room when providing care. LPN B stated No, it should not but the resident did not have space for supplies on her over the bed table. LPN B was asked, would it be better to obtain an additional table if available instead of using the treatment cart in the resident's room. LPN B stated Yes, it would. LPN B failed to perform hand hygiene after the removal of the soiled dressing, used the treatment cart in the resident's room and failed to clean the outside of the treatment cart after use. During an interview on 10/13/2025 at 4:19 PM, the Director of Nursing (DON) was asked, when staff should wear PPE for EBP. The DON stated, Staff should wear PPE when providing care to residents with wounds, peg tubes, and catheters. The DON was asked if staff should perform hand hygiene after the removal of a soiled dressing. The DON stated, Yes,

the nurse should change gloves and perform hand hygiene after removing the dressing. The DON was asked if staff should perform hand hygiene in between changing of gloves. The DON stated, Yes, staff should perform hand hygiene before and after the removal of gloves. The DON was asked if treatment carts should be taken into resident's rooms when performing care. The DON stated, No, they should not.

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📋 Inspection Summary

HIGHLANDS HEALTH AND REHABILITATION CENTER in MEMPHIS, TN inspection on recent inspection.

Found 0 violation(s). Severity: Standard violations. Status: 0 corrected, 0 pending.

What this means: Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. All deficiencies must be corrected within required timeframes and are subject to follow-up verification.

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in MEMPHIS, TN, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from HIGHLANDS HEALTH AND REHABILITATION CENTER or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.
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