Complaint Investigation

Complete Care At Berkshire Llc

April 25, 2026 · Reading, PA · 5501 Perkiomen Avenue

Citations 1

CMS Rating 4/5

Beds 130

Provider ID 395938

Healthcare Facility

Complete Care At Berkshire Llc

Reading, PA · View full profile →

Source Document

Official CMS Inspection Report (Medicare.gov)

Downloaded from CMS/Medicare.gov. Reflects what state inspectors documented and does not include the facility's plan of correction, which is submitted separately. Facilities may have taken corrective actions since this report was released.

Inspection Summary

COMPLETE CARE AT BERKSHIRE LLC in READING, PA — inspection on April 25, 2026.

Found 1 citation. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

Inspection Findings

FF0584

Resident Rights Deficiencies

limited to receiving treatment and supports for daily living safely.

observation, it was determined that the facility failed to provide a safe, clean, and comfortable

Findings include:Observations on April 25, 2026, from 10:30 a.m. through 12:30 p.m., revealed the following environmental issues:In the First floor Lounge, the wood wall trim by the entrance door was marred.

The wall above the television had an area of peeling wallpaper which exposed a black area behind it.

The wall next to the window by the television had a substance that appeared as multiple black circular marks.

Observations in the hallway of the First [NAME] and First North units revealed the following: The wall between rooms [ROOM NUMBERS] had black marks along the length of it and there were two stained ceiling tiles.

There was one ceiling tile with brown stains next to room [ROOM NUMBER].

The wall between rooms [ROOM NUMBERS] had black marks and two areas of dried brown liquid.The wall between room [ROOM NUMBER] and the Clean Utility room, there were black marks and dried brown liquid marks.The wall between rooms [ROOM NUMBERS], and next to room [ROOM NUMBER], the top rims of the wooden wall trims had a layer of a dried, dark substance.

The wall between rooms [ROOM NUMBERS] had black marks and areas with a dried brown liquid.There were areas of a dried brown liquid behind the handrail next to room [ROOM NUMBER]. In the Second floor Chapel, the corner wall adjacent to the entrance had dried brown liquid above the trim.

There was peeling wallpaper in the area next to the window.

The wallpaper trim was marred in multiple areas throughout the room. In resident bathrooms [ROOM NUMBERS], the toilet bowls had black stains around the bowl under the rim.

Observations in the hallway of the Second [NAME] and Second North units revealed the following: There was an accumulation of hair stuck to the wallpaper next to the public bathroom.There were four brown lines on the wall and a stained ceiling tile across from the conference room.The bottom of the door to the Storage Room had black marks on it.The wall had a brown mark on it next to room [ROOM NUMBER].The wallpaper was peeling between room [ROOM NUMBER] and the Housekeeping Storage closet.There were black marks along the length of the walls between rooms [ROOM NUMBERS], and 225 and 227.

There was a ceiling tile with brown stains next to room [ROOM NUMBER].There was a ceiling tile with brown stains next to the Janitors' Closet.There was a chair that had a stained back cushion in the alcove next to room [ROOM NUMBER].There were three brown spots on the wall next to the Central Bathroom.

There was a missing piece of the handrail next to room [ROOM NUMBER].There were black marks and two brown stains on the wall between rooms [ROOM NUMBERS].

The plastic name plate cover for room [ROOM NUMBER] was broken which exposed jagged edges.28 Pa.

Code 201.14(a) Responsibility of licensee. 28 Pa.

Code 201.18(b)(1))(e)(2.1) Management.

Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the date of survey whether or not a plan of correction is provided.

For nursing homes, the above findings and plans of correction are disclosable 14 days following the date these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.

LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER TITLE (X6) DATE REPRESENTATIVE'S SIGNATURE

Frequently Asked Questions

What is an F-tag violation?

F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.

Were these violations corrected?

Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.

How often do nursing home inspections happen?

CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.

What should families do about these violations?

Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in READING, PA, (5) Report new concerns to state authorities.

Where can I see the full inspection report?

Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from COMPLETE CARE AT BERKSHIRE LLC or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.

More Reports

About This Inspection Report

Source: This inspection report was downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases nursing home inspection reports in bulk. The findings reflect what state surveyors documented in the official Form CMS-2567 Statement of Deficiencies on the date of the inspection.

Plan of correction not included: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to their state survey agency and those responses may not appear in CMS public data at the time of release. The absence of a plan of correction in this report does not mean one was not filed. Readers who want information about corrective steps taken by the facility are encouraged to contact the facility or their state survey agency directly.

Corrections may have been made: This report reflects conditions observed on the date of the survey. The facility may have implemented staffing changes, additional training, policy revisions, or other corrective actions since this report was issued. We publish what CMS provides and encourage readers to seek current information from the facility.