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Complaint Investigation

Heritage Care Center

February 25, 2026 · Pittsburgh, PA · 5701 Phillips Avenue
Citations 1
CMS Rating 1/5
Beds 143
Provider ID 395732
Healthcare Facility
Heritage Care Center
Pittsburgh, PA  ·  View full profile →
Inspection Summary

HERITAGE CARE CENTER in PITTSBURGH, PA — inspection on February 25, 2026.

Found 1 citation. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

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Inspection Findings

FF0584
Resident Rights Deficiencies

limited to receiving treatment and supports for daily living safely.

facility failed to provide a clean, safe, comfortable, and homelike environment by not maintaining an

R4, R5, and R6).Findings Include:

Review of the facility policy Homelike Environment dated 10/7/25, indicates the facility will provide an environment that is safe, clean, comfortable, and homelike.During a facility tour and observation with Maintenance Director Employee E1 on 2/25/26, between 9:00 a.m. and 9:28 a.m. the following resident rooms were observed to have unacceptable water temperatures for bathing:-The water temperature of the resident room sink registered at 60 degrees Fahrenheit for Resident R1.-The water temperature of the resident room sink registered at 59 degrees Fahrenheit for Resident R2.-The water temperature of the resident room sink registered at 77 degrees Fahrenheit for Resident R3.-The water temperature of the resident room sink registered at 55 degrees Fahrenheit for Resident R4.-The water temperature of the resident room sink registered at 73 degrees Fahrenheit for Resident R5.-The water temperature of the resident room sink registered at 79 degrees Fahrenheit for Resident R6.Interview on 2/25/26, at 9:00 a.m.

Resident R1 indicated it's very cold. It's been that way for six months when asked if the water temperature in the room was acceptable for bathing.Interview on 2/25/26, at 9:03 a.m.

Resident R2 indicated it is ice-cold, I wouldn't wash a dog in water that cold, when asked if the water temperature in the room was acceptable for bathing.Observation on 2/25/26, at 9:25 a.m.

Resident R4 sink had water running from the faucet and no staff in the room.Interview on 2/25/26, at 9:27 a.m.

Nurse Aide (NA) Employee E2 indicated staff must let the water run sometimes for up to 30 minutes to get it warm enough for bathing.Interview on 2/25/26, at 9:30 a.m. NA Employee E3 indicated sometimes we use the sinks in the hallways because they're used more often and tend to have warmer water than the resident rooms.Interview on 2/25/26, at 9:30 a.m.

Maintenance Director Employee E1 confirmed that the facility failed to provide a clean, safe, comfortable, and homelike environment by not maintaining an acceptable water temperature for bathing for six of seven residents sampled (Resident R1, R2, R3, R4, R5, and R6).28 Pa. code: 201.14 (b) Responsibility of licensee.28 Pa Code: 201.18 (e)(1)(2) Management. 28 Pa Code: 201.29 (a)(c) Resident Rights.

Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the date of survey whether or not a plan of correction is provided.

For nursing homes, the above findings and plans of correction are disclosable 14 days following the date these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.

LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER TITLE (X6) DATE REPRESENTATIVE'S SIGNATURE

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in PITTSBURGH, PA, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from HERITAGE CARE CENTER or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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