PLEASANT VIEW COMMUNITIES

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Provide safe and appropriate respiratory care for a resident when needed.

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

Observe each nurse aide's job performance and give regular training.

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Let residents refuse treatment, refuse to take part in an experiment, or formulate advance directives.

Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.