Skip to main content
Complaint Investigation

Laurel Center

January 29, 2026 · Hamburg, PA · 125 Holly Road
Citations 2
CMS Rating 2/5
Beds 130
Provider ID 395408
Healthcare Facility
Laurel Center
Hamburg, PA  ·  View full profile →
Inspection Summary

LAUREL CENTER in HAMBURG, PA — inspection on January 29, 2026.

Found 2 citations. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

Advertisement

Inspection Findings

FF0600
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Immediate Jeopardy

jeopardy to resident health or safety

and five sampled family members to identify any potential allegations of sexual misconduct four times per week, then two times per month.

Any identified concerns will result in an immediate, thorough investigation.

The Market Operations Advisor educated the Clinical Lead on the expectations for review of completed audits four times per week, then two times per month.The Director of Nursing (DON) or designee will conduct interviews of five sampled staff members to identify any potential allegations of sexual misconduct four times per week, then two times per month.

Any identified concerns will result in an immediate thorough investigation.

The Market Operations Advisor educated the Clinical Lead on the expectations for review of completed audits four times per week, then two times per month The alleged perpetrator was suspended and will continue to be suspended until the investigation is completed.

The facility will follow appropriate protocol per policy and legal requirements. If the alleged perpetrator returns to work, he will be re-educated on the abuse policy and have random weekly observations of resident care 12 times.

The results of the audits will be presented at the QAPI meetings for the review.

The survey team validated that the Immediate Jeopardy was removed on January 29, 2026, at 9:30 p.m., after review of the facility training documentation, interviews, and review of facility policies and procedures following the facility's implementation of the corrective action plan for the Immediate Jeopardy. 28 Pa.

Code 201.14(a) Responsibility of licensee 28 Pa.

Code 201.18(b)(1)(2)(3)(e)(1) Management 28 Pa Code 201.29(a) Resident Rights 28 Pa Code 211.12(d)(1)(5) Nursing services

Facility ID:

IDENTIFICATION NUMBER:

A.

Building

COMPLETED

01/29/2026

STREET ADDRESS, CITY, STATE, ZIP CODE

Laurel Center

125 Holly Road Hamburg, PA 19526

SUMMARY STATEMENT OF DEFICIENCIES

Based on clinical record review, review of facility documentation, and resident interview, it was determined that the facility failed to assess triggers and develop and implement an individualized person-centered plan to render trauma informed care for a resident who was at risk for re-traumatization resulting in psychosocial harm for one resident. (Resident 1)Findings include: Clinical record review revealed that Resident 1 had diagnoses that included muscle weakness.

Review of the Minimum Data Set assessment (MDS, a periodic evaluation of resident care needs) dated January 5, 2026, revealed that the resident was interviewable and did not have cognitive impairment.

Review of the care plan revealed that the resident was dependent on staff for activities of daily living (ADLs), which included personal hygiene.

Review of facility documentation revealed that on January 21, 2026, the resident reported that on the evening shift of January 20, 2026, nurse aide (NA) 1 washed her in a circular motion during incontinence care and stated, Do you like that? twice and flicked his tongue at her.

The resident yelled at him to not say anything like that again.

Review of facility documentation dated January 21, 2026, revealed that NA 2 wrote a statement which indicated that on January 21, 2026, at 6:30 a.m., Resident 1 reported that during evening care the previous night, January 20, 2026, NA 1 cleaned her perineal area in a circular motion and asked if she liked that.

When the resident asked him to repeat himself to ensure she understood, he stated, Do you like that? a second time and flicked his tongue at her. In an interview on January 29, 2026, at 11:30 a.m., the resident reported that during incontinence care, NA 1 rubbed her vagina, in the area where the labia begin, with balled up cleansing wipes in a circular motion. NA 1 then asked, Do you like that? When the resident responded with, What? NA 1, stated, Do you like it? Resident 1 reported that NA 1 was continually flicking his tongue and his eyes were in a fixed stare.

The resident reported that she felt NA 1 was trying to get a reaction out of her by rubbing her in that way.

The resident reported that she yelled twice to NA 1, Don't you ever say anything like that to me again! The resident reported she was trying to think of a way to call for help.

The resident reported that she was horrified inside, the vision of NA 1 during the encounter will stick with her, she felt that everything she had done in life and her record was ruined, she was scared, she felt that she had been singled out, and she was upset that her family had to read about the incident. Resident 1 was tearful multiple times during this interview. Resident 1 stated that she was not informed of any new interventions, options for interventions or updates to her care plan in the facility until January 28, 2026, seven days after the initial allegation.

The resident was not aware of any measures that were implemented to protect her, following the allegation. In a confidential interview on January 29, 2026, at 2:59 p.m., a visitor of Resident 1's reported that the resident had been negatively impacted psychosocially by the alleged incident that was reported on January 21, 2026.

Although clinical record review revealed that on January 22, 2026, social services spoke with the resident regarding inappropriate comments made by a staff member, there was a lack of evidence that the facility conducted a thorough assessment to identify the resident's trauma associated with the physical and verbal aspects of the allegation of sexual abuse to identify triggers and prevent re-traumatization.

There was a lack of evidence that the facility discussed any new interventions, options for additional interventions, or updates to the care plan with Resident 1 until January 28, 2026.

There was a lack of evidence that the facility implemented new, person-centered, interventions to render trauma informed care until January 29, 2026. 28 Pa.

Code 211.12(d)(3)(5) Nursing services

Facility ID:

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in HAMBURG, PA, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from LAUREL CENTER or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


More Reports

Advertisement