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Complaint Investigation

Gardens At West Shore, The

December 26, 2025 · Camp Hill, PA · 770 Poplar Church Road
Citations 1
CMS Rating 1/5
Beds 309
Provider ID 395223
Healthcare Facility
Gardens At West Shore, The
Camp Hill, PA  ·  View full profile →
Inspection Summary

GARDENS AT WEST SHORE, THE in CAMP HILL, PA — inspection on December 26, 2025.

Found 1 citation. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

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Inspection Findings

FF0584
Resident Rights Deficiencies
Potential for More Than Minimal Harm

Based on facility policy review, observations, and resident and staff interviews, it was determined that the facility failed to maintain a safe, clean, comfortable and home-like environment in one of three shower rooms observed.Findings include:Review of facility policy, titled Environmental Services, Clean, Safe and Orderly Environment with an effective date of March 2024, read, in part, The exterior and interior of the facility will be maintained in a clean, safe, and orderly manner.

Housekeeping, Laundry and Maintenance services will be provided properly with precautions taken to prevent infection and cross contamination.Observation in the 800/900 Hall shower room on December 26, 2025, at 10:31 AM, revealed there was a spotty black substance on one side as well as one corner of the ceiling above the shower, a pink substance along the wall of the shower, and black and brown substance on the floor of the shower.

The pink substance as well as the black and brown substance on the floor were able to be wiped away with a paper towel.

The shower room exhibited a strong foul odor consistent with mildew.

Further observation in the 800/900 Hall shower room on December 26, 2025, at 10:35 AM, revealed five shampoo bottles toppled over and scattered across the shower floor, as well as several white wipe materials on the shower floor.

During an interview with the Nursing Home Administrator (NHA) on December 26, 2025, at 10:35 AM, he revealed he would get the shower room cleaned immediately.

Interview with Resident 1 on December 26, 2025, at 10:51 AM, revealed she had concerns that the shower room was dirty and contained mold.Interview with Resident 2 on December 26, 2025, at 10:52 AM, revealed she had concerns that the shower room was dirty and contained mold.Follow up interview with the NHA on December 26, 2025, at 11:52 AM, revealed he would expect the shower room to be kept clean and residents to be provided with a safe, clean, comfortable and home-like environment.28 Pa.

Code 201.18(b)(1) Management

Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the date of survey whether or not a plan of correction is provided.

For nursing homes, the above findings and plans of correction are disclosable 14 days following the date these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.

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Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in CAMP HILL, PA, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from GARDENS AT WEST SHORE, THE or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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