Complaint Investigation

Willoughby Post Acute

October 22, 2025 · Willoughby, OH · 37603 Euclid Ave

Citations 1

CMS Rating 3/5

Beds 157

Provider ID 365305

Healthcare Facility

Willoughby Post Acute

Willoughby, OH · View full profile →

Inspection Summary

Willoughby Post Acute in WILLOUGHBY, OH — inspection on October 22, 2025.

Found 1 citation. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

Inspection Findings

FF0697

Quality of Life and Care Deficiencies

Actual Harm

Review of the nursing schedule for September 2025 revealed two additional staff members, CNA #212 and #213, worked while Resident #148 was at the facility. CNA #212 failed to return the surveyor's call and CNA #213 was no longer an employee and had no working telephone number.

Review of the facility policy, Pain Assessment and Management, dated 2001, revealed the facility assessed residents for pain at admission and during ongoing assessments, and monitored residents for the presence of pain and the need for further assessment when there was a change of condition.

This deficiency represents non-compliance investigated under Complaint Number 2636783.

Facility ID:

Frequently Asked Questions

What is an F-tag violation?

F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.

Were these violations corrected?

Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.

How often do nursing home inspections happen?

CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.

What should families do about these violations?

Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in WILLOUGHBY, OH, (5) Report new concerns to state authorities.

Where can I see the full inspection report?

Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from Willoughby Post Acute or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.

Willoughby Post Acute

Inspection Findings

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