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Complaint Investigation

Heather Knoll Retirement Village

January 29, 2026 · Tallmadge, OH · 1134 North Ave
Citations 1
CMS Rating 5/5
Beds 115
Provider ID 365739
Healthcare Facility
Heather Knoll Retirement Village
Tallmadge, OH  ·  View full profile →
Source Document
Official CMS Inspection Report (Medicare.gov)
Downloaded from CMS/Medicare.gov. Reflects what state inspectors documented and does not include the facility's plan of correction, which is submitted separately. Facilities may have taken corrective actions since this report was released.
Inspection Summary

HEATHER KNOLL RETIREMENT VILLAGE in TALLMADGE, OH — inspection on January 29, 2026.

Found 1 citation. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

Inspection Findings

FF0689
Quality of Life and Care Deficiencies

next time and make sure he was wearing appropriate clothing for the weather. LPN #207 stated

nothing else needed to be done. LPN #207 stated the doors that she assumed Resident #61 exited

at 12:59 P.M., Nurse Practitioner #208 stated someone called her to tell her Resident #61 was observed outside the facility, but Resident #61 was dressed appropriately and no significant changes were noted. NP #208 stated she spoke with Resident #61 on 01/22/26 but did not ask about the incident on 01/18/26.Interview on 01/29/26 at 1:10 P.M., the family of Resident #61 stated she received a call a couple weeks ago from staff stating they caught Resident #61 trying to leave the facility.

The family stated she received calls in the past stating Resident #61 was looking for the door but never left the facility.

The family stated Resident #61 had short-term memory dementia with sundowning episodes.

The family was not aware Resident #61 was observed outside without the facility without staff and not wearing a coat.This deficiency represents non-compliance investigated under Complaint Number 2723679.

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in TALLMADGE, OH, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from HEATHER KNOLL RETIREMENT VILLAGE or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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About This Inspection Report

Source: This inspection report was downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases nursing home inspection reports in bulk. The findings reflect what state surveyors documented in the official Form CMS-2567 Statement of Deficiencies on the date of the inspection.

Plan of correction not included: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to their state survey agency and those responses may not appear in CMS public data at the time of release. The absence of a plan of correction in this report does not mean one was not filed. Readers who want information about corrective steps taken by the facility are encouraged to contact the facility or their state survey agency directly.

Corrections may have been made: This report reflects conditions observed on the date of the survey. The facility may have implemented staffing changes, additional training, policy revisions, or other corrective actions since this report was issued. We publish what CMS provides and encourage readers to seek current information from the facility.