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Complaint Investigation

Vista Care Center Of Milan

September 9, 2025 · Milan, OH · 185 S Main St
Citations 4
CMS Rating 2/5
Beds 90
Provider ID 366067
Healthcare Facility
Vista Care Center Of Milan
Milan, OH  ·  View full profile →
Inspection Summary

VISTA CARE CENTER OF MILAN in MILAN, OH — inspection on September 9, 2025.

Found 4 citations. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

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Inspection Findings

FF0609
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Potential for More Than Minimal Harm

Review of the undated facility policy Abuse Prohibition, revealed residents would not be subjected to abuse, neglect, exploitation, mistreatment, or misappropriation of property by anyone. A thorough investigation of all alleged violations would be conducted.

Any alleged allegation was to be communicated immediately to the Administrator or designee.

Residents would be assessed by the Director of Nursing or designee.

The attending physician would be notified, along with family or responsible party.

Residents would be interviewed if cognitively able to communicate.

All alleged violation concerning abuse, neglect, misappropriation of property, and injuries of unknown origin are reported immediately to the Administrator/Designee.

Allegations involving abuse or result in serious bodily injury would be reported to the state agency within two hours after the alleged incident was discovered.

Reporting of allegations not involving abuse or serious bodily injuries must not exceed 24 hours.

The results of a thorough investigation of the allegation would be reported to the state agency within five working days of the incident.This deficiency represents non-compliance investigated under Complaint Number 1331531.

Facility ID:

IDENTIFICATION NUMBER:

A.

Building

COMPLETED

09/09/2025

STREET ADDRESS, CITY, STATE, ZIP CODE

Vista Care Center of Milan

185 S Main St Milan, OH 44846

SUMMARY STATEMENT OF DEFICIENCIES

Review of LPN #174's personnel record revealed a hire date of 04/09/23 and a termination date of 06/04/25 for performance and violation of company policy.

Review of the undated facility policy Psychotropic Drug and Unnecessary Drug Use, revealed the use of chemical restraints was not consistent with the facility guidelines or standard of practice. A chemical restraint was viewed as an approach done by staff for their own convenience or to discipline the resident.

Review of the undated facility policy Abuse Prohibition, revealed residents would not be subjected to abuse, neglect, exploitation, mistreatment, or misappropriation of property by anyone. A thorough investigation of all alleged violations would be conducted.

Any alleged allegation was to be communicated immediately to the Administrator or designee.

Residents would be assessed by the Director of Nursing or designee.

The attending physician would be notified, along with family or responsible party.

Residents would be interviewed if cognitively able to communicate.

All alleged violation concerning abuse, neglect, misappropriation of property, and injuries of unknown origin are reported immediately to the Administrator/Designee.

Allegations involving abuse or result in serious bodily injury would be reported to the state agency within two hours after the alleged incident was discovered.

Reporting of allegations not involving abuse or serious bodily injuries must not exceed 24 hours.

The results of a thorough investigation of the allegation would be reported to the state agency within five working days of the incident.This deficiency represents non-compliance investigated under Complaint Number 1331531.

Facility ID:

IDENTIFICATION NUMBER:

A.

Building

COMPLETED

09/09/2025

STREET ADDRESS, CITY, STATE, ZIP CODE

Vista Care Center of Milan

185 S Main St Milan, OH 44846

SUMMARY STATEMENT OF DEFICIENCIES

Review of the facility procedural guidelines Safe Patient Handling and Mobility, revealed to consult with physical therapy for best transfer methods for resident and physical therapy would conduct a functional assessment.

Staff were to use a gait belt, sling, or lapboard (as needed), lateral transfer device, mechanical lift or stand assist lift device for transfers. If the resident was partially or not at all able to assist and was greater than 200 pounds then use a ceiling lift with supine sling, a lateral transfer device or air-assisted device with three caregivers.

This deficiency represents non-compliance investigated under Complaint Number 2570390, Complaint Number 1331531, and Complaint Number 1331530.

Facility ID:

IDENTIFICATION NUMBER:

A.

Building

COMPLETED

09/09/2025

STREET ADDRESS, CITY, STATE, ZIP CODE

Vista Care Center of Milan

185 S Main St Milan, OH 44846

SUMMARY STATEMENT OF DEFICIENCIES

Review of LPN #174's personnel record revealed a hire date of 04/09/23 and a termination date of 06/04/25 for performance and violation of company policy.

Review of the facility policy Medication Administration, dated 12/2012 revealed prior to administration, nurses would review and confirm medication orders for each individual resident on the Medication Administration Record.

Personnel authorized to administer medication do so only after they have familiarized themselves with the medication.

Medications are administered in accordance with written orders of the prescriber.

Medications were to be administered at the time they were prepared.

Note allergies or contraindication the resident may have prior to medication administration.

The individual who administers the medication dose records the administration on the residents MAR immediately following the medication being given.

Once removed from the package/container, unused medication doses shall be disposed of according to the nursing care center policy.

Observe resident for medication actions/reactions and record in the nurses notes as appropriate.This deficiency represents non-compliance investigated under Complaint Number 1331531.

Facility ID:

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in MILAN, OH, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from VISTA CARE CENTER OF MILAN or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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