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Complaint Investigation

London Health & Rehab Center

February 20, 2026 · London, OH · 218 Elm St
Citations 1
CMS Rating 3/5
Beds 78
Provider ID 365241
Healthcare Facility
London Health & Rehab Center
London, OH  ·  View full profile →
Inspection Summary

LONDON HEALTH & REHAB CENTER in LONDON, OH — inspection on February 20, 2026.

Found 1 citation. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

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Inspection Findings

FF0921
Environmental Deficiencies

Observation on 02/20/26 at 9:41 A.M. of Resident #14 ' s room revealed uncovered soffits located above windows with structured covered fabric window valances.

When walking up to look behind the valance, pipes displayed various shapes and sizes with deep gray to black speckled staining.

Pipes were covered with layers of white flaking paint-like material and some discoloration appeared to be related to the layers of paint on piping.

Interview and observation of Resident #14 ' s room on 02/20/26 at 11:45 A.M. with Maintenance Director #131 confirmed various staining present on pipes above resident windows located behind the window valance.12.

Review of the medical record for Resident #73 revealed an admission date of 01/29/25 with diagnoses of chronic diastolic heart failure, chronic obstructive pulmonary disease, acute kidney failure, dysphagia, traumatic subdural hemorrhage, and cognitive communication deficit.Observation on 02/20/26 at 9:42 A.M. of Resident #73 ' s room revealed uncovered soffits located above windows with structured covered fabric window valances.

When walking up to look behind the valance, pipes displayed various shapes and sizes with deep gray to black speckled staining.

Pipes were covered with layers of white flaking paint-like material and some discoloration appeared to be related to the layers of paint on piping.Interview and observation of Resident #73 ' s room on 02/20/26 at 11:43 A.M. with Maintenance Director #131 confirmed various staining present on pipes above resident windows located behind the window valance.13.

Review of the medical record for Resident #74 revealed an admission date of 01/02/24 with diagnoses of cerebral infarction, aphasia, muscle weakness, and dysphasia.Observation on 02/20/26 at 9:42 A.M. of Resident #74 ' s room revealed uncovered soffits located above windows with structured covered fabric window valances.

When walking up to look behind the valance, pipes displayed various shapes and sizes with deep gray to black speckled staining.

Pipes were covered with layers of white flaking paint-like material and some discoloration appeared to be related to the layers of paint on piping.Interview and observation of Resident #74 ' s room on 02/20/26 at 11:43 A.M. with Maintenance Director #131 confirmed various staining present on pipes above resident windows located behind the window valance.Interview on 02/20/26 at 11:42 A.M. with the Director of Maintenance confirmed the discoloration does not align with a homelike environment. He stated he is unable to remedy the discoloration with paint due to recurrence.

The resolution to the issue is to install insulation and a drop ceiling to conceal the discoloration. He confirmed a contractor was in earlier in the summer season to evaluate the issue and found no immediate concerns.

However, a recommendation was made to provide an aesthetic improvement.

Interview on 02/20/26 at 12:11 P.M. with Contractor Director and Manager #500 revealed the staining is due to condensation during hot and cold months, poses no health risk to residents, and is not mold.

The pipe is covered in pipe wrap which is a fiberglass substance that provides no food source for mold and is not an opportunistic material for mold growth.

Interview on 02/20/26 at 12:15 P.M. with the Administrator revealed the facility had been aware of the issue since late summer or early fall.

The administrator stated the project is large and pending due to staffing.

The facility ensured the issue poses no health risk to residents and received vendor recommendations for aesthetic resolution including air blocks, insulation, and a drop ceiling while maintaining fireproof standards.

Review of the resident handbook dated 07/14/11 revealed the facility promotes a homelike environment and will make every attempt to accommodate reasonable requests to individualize residents ' living spaces.This deficiency represents non-compliance investigated under Complaint Number 26611454.

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in LONDON, OH, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from LONDON HEALTH & REHAB CENTER or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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