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Complaint Investigation

The Laurels Of Heath

January 29, 2026 · Heath, OH · 717 South 30th Street
Citations 3
CMS Rating 1/5
Beds 150
Provider ID 365466
Healthcare Facility
The Laurels Of Heath
Heath, OH  ·  View full profile →
Inspection Summary

THE LAURELS OF HEATH in HEATH, OH — inspection on January 29, 2026.

Found 3 citations. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

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Inspection Findings

FF0550
Resident Rights Deficiencies
Potential for More Than Minimal Harm

Review of the facility policy, Residents Rights, dated 05/14/24 revealed the facility protects and promotes the rights of each resident.

The resident has the right to a dignified existence, self-determination, and communication.

Facility staff will not hamper, compel by force, treat differently, or retaliate against a resident for exercising his or her rights.

Residents have freedom of choice, to the maximum extent possible, about how they wish to live their everyday lives and receive care, subject to the facility's rules and regulations affecting resident conduct and those regulations governing protection of resident health and safety.

These resident rights include privacy and confidentiality.

Review of the facility policy, Telephone, Pager, and Electronic Devices, dated 06/01/24 revealed unless specifically designated otherwise, cellular phones, iPods, tablets, MP3 players, pagers, or any other electronic devices are not permitted to be worn or used in any area outside of the designated staff member break room.

Although cellular phones are equipped with cameras and video recording, staff members are strictly prohibited from taking any pictures or videos in any resident area of the facility using personal cell phones.

Review of the Centers for Medicare and Medicaid Services (CMS),Center for Clinical Standards and Quality/Survey and Certification Group Memorandum, dated 08/05/16 with the subject of, Regarding Resident Privacy and Prohibiting Mental Abuse Related to Photographs and Audio/Video Recordings by Nursing Home Staff, revealed taking photographs or recordings of a resident and/or his/her private space without the resident's, or designated representative's written consent, is a violation of the resident's right to privacy and confidentiality.This deficiency represents non-compliance investigated under Complaint Number 2708290.

Facility ID:

IDENTIFICATION NUMBER:

A.

Building

COMPLETED

01/29/2026

STREET ADDRESS, CITY, STATE, ZIP CODE

The Laurels of Heath

717 South 30th Street Heath, OH 43056

SUMMARY STATEMENT OF DEFICIENCIES

picture of Resident #42's back so that he could get care.

Interview on 01/29/26 at 4:53 P.M. with Resident #42 revealed he did not know the picture of his naked back had been taken until he received a call from his father who asked him why he would not let the staff take care of him. Resident #42 stated that he asked his father what he was talking about and his father texted him the picture of his naked back. Resident #42 stated that was the first time he knew about any picture being taken of his naked back and he was upset. Resident #42 stated that no one asked his permission to take a picture of his back. Resident #42 stated that he felt violated when he found out about the picture of his naked back being taken without his consent because he does not know who saw the picture and that he does not want other people to see him in this condition.

Interview on 01/30/26 at 1:40 P.M. with CNA #233 revelaed did not ask Resident #42 if she could take a picture of his naked back while she was giving him a shower. CNA #233 stated that she was never suspended and does not know if any investigation occurred. CNA #233 stated that LPN #15 had told her today not to speak with anyone about the picture of Resident #42's back.

Review of the facility policy, Abuse Prohibition Policy, dated 10/14/22 stated that allegations of guest/resident abuse, exploitation, neglect, misappropriation of property, adverse event, or mistreatment shall be thoroughly investigated and documented by the Administrator, and reported to the appropriate state agencies, physician, families, and/or representative.

Review of the Centers for Medicare and Medicaid Services (CMS), Center for Clinical Standards and Quality/Survey and Certification Group Memorandum dated 08/05/16 with subject of Regarding Resident Privacy and Prohibiting Mental Abuse Related to Photographs and Audio/Video Recordings by Nursing Home Staff, stated that the facility must report all allegations of abuse, provide protections for any resident involved in allegations, conduct a thorough investigation, implement corrective actions to prohibit further abuse, and to report the findings as required.

Anytime that the nursing home receives an allegation of abuse, including those involving posting of an unauthorized photograph or recording of a resident on social media, the facility must not only report the alleged violation to the Administrator and other officials, but must also initiate an immediate investigation.

Facility ID:

IDENTIFICATION NUMBER:

A.

Building

COMPLETED

01/29/2026

STREET ADDRESS, CITY, STATE, ZIP CODE

The Laurels of Heath

717 South 30th Street Heath, OH 43056

SUMMARY STATEMENT OF DEFICIENCIES

personal cell phones.Interview on 01/29/26 at 4:43 P.M. with the Administrator revealed she could not find a formal investigation and that LPN #15 did the interviews when the incident occurred.

The Administrator stated she did not feel there was intent to do harm, so taking the picture of Resident #42's naked back was not abuse.

The Administrator stated she did not complete a report to a State Agency.

The Administrator stated it was more of HIPAA violation since CNA #233 took the picture of Resident #42's back so that he could get care.

Interview on 01/29/26 at 4:53 P.M. with Resident #42 revealed he did not know the picture of his naked back had been taken until he received a call from his father who asked him why he would not let the staff take care of him. Resident #42 stated that he asked his father what he was talking about and his father texted him the picture of his naked back. Resident #42 stated that was the first time he knew about any picture being taken of his naked back and he was upset. Resident #42 stated that no one asked his permission to take a picture of his back. Resident #42 stated that he felt violated when he found out about the picture of his naked back being taken without his consent because he does not know who saw the picture and that he does not want other people to see him in this condition.

Interview on 01/30/26 at 1:40 P.M. with CNA #233 revelaed did not ask Resident #42 if she could take a picture of his naked back while she was giving him a shower. CNA #233 stated that she was never suspended and does not know if any investigation occurred. CNA #233 stated that LPN #15 had told her today not to speak with anyone about the picture of Resident #42's back.

Review of the facility policy, Abuse Prohibition Policy, dated 10/14/22 stated that allegations of guest/resident abuse, exploitation, neglect, misappropriation of property, adverse event, or mistreatment shall be thoroughly investigated and documented by the Administrator, and reported to the appropriate state agencies, physician, families, and/or representative.

Review of the Centers for Medicare and Medicaid Services (CMS), Center for Clinical Standards and Quality/Survey and Certification Group Memorandum dated 08/05/16 with subject of Regarding Resident Privacy and Prohibiting Mental Abuse Related to Photographs and Audio/Video Recordings by Nursing Home Staff, stated that the facility must report all allegations of abuse, provide protections for any resident involved in allegations, conduct a thorough investigation, implement corrective actions to prohibit further abuse, and to report the findings as required.

Anytime that the nursing home receives an allegation of abuse, including those involving posting of an unauthorized photograph or recording of a resident on social media, the facility must not only report the alleged violation to the Administrator and other officials, but must also initiate an immediate investigation.

Facility ID:

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in HEATH, OH, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from THE LAURELS OF HEATH or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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