Complaint Investigation

Grand Rapids Care Center

September 30, 2025 · Grand Rapids, OH · 24201 W 3rd St

Citations 2

CMS Rating 5/5

Beds 32

Provider ID 366181

Healthcare Facility

Grand Rapids Care Center

Grand Rapids, OH · View full profile →

Source Document

Official CMS Inspection Report (Medicare.gov)

Downloaded from CMS/Medicare.gov. Reflects what state inspectors documented and does not include the facility's plan of correction, which is submitted separately. Facilities may have taken corrective actions since this report was released.

Inspection Summary

GRAND RAPIDS CARE CENTER in GRAND RAPIDS, OH — inspection on September 30, 2025.

Found 2 citations. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

Inspection Findings

FF0600

Freedom from Abuse, Neglect, and Exploitation Deficiencies

to abuse/neglect/customer service.

Results of the audits would be taken to the Quality Assurance

weekly for four weeks to ensure there were no issues related to abuse.

Results of the audits would

09/30/25, verification was received verifying corrective action was completed and no new concerns were identified.This deficiency represents non-compliance investigated under Complaint Number

366181 09/30/2025

Grand Rapids Care Center 24201 W 3rd St Grand Rapids, OH 43522

FF0609

Freedom from Abuse, Neglect, and Exploitation Deficiencies

going back and forth from his room to the dining room. DA #131 stated CNA #131 was upset about

to Resident #15. DA #131 verified she did not report the incident to facility management.

Review of

policy to investigate all allegations, suspicions, and incidents of abuse, neglect, involuntary seclusion, exploitation of residents, misappropriation of resident property and injuries of unknown source.

Facility staff must immediately report all such allegations to the Administrator/Abuse Coordinator.The deficiency was corrected on 09/29/25 when the facility implemented the following corrective actions: On 09/12/25, the Director of Nursing (DON) or designee assessed Resident #15, with no negative findings. On 09/12/25, CNA #133 was suspended pending an investigation. CNA #133 resigned on 09/13/25. On 09/12/25, The Administrator or designee initiated an investigation, including staff and resident interviews. On 09/12/25, the DON or designee completed skin checks for residents who could not be interviewed, with no negative findings. On 09/12/25, the DON or designee educated all staff on the facility's abuse policy, including the timely reporting of alleged incidents. On 09/12/25, the Administrator or designee completed all staff education on elements of abuse and customer service.

Newly hired staff would be educated on abuse via the onboarding procedure.

Beginning on 09/12/25, the DON or designee would interview three residents weekly for four weeks to ensure there are no issues related to abuse/neglect/customer service.

Results of the audits would be taken to the Quality Assurance and Performance Improvement (QAPI) committee for review and to determine if additional action was needed.

Beginning on 09/12/25, the DON or designee would conduct observations of three residents weekly for four weeks to ensure there were no issues related to abuse.

Results of the audits would be taken to the QAPI committee for review and to determine if additional action was needed. On 09/30/25, verification was received verifying corrective action was completed and no new concerns were identified.This deficiency represents noncompliance investigated under Complaint Number 2621856.

Frequently Asked Questions

What is an F-tag violation?

F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.

Were these violations corrected?

Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.

How often do nursing home inspections happen?

CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.

What should families do about these violations?

Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in GRAND RAPIDS, OH, (5) Report new concerns to state authorities.

Where can I see the full inspection report?

Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from GRAND RAPIDS CARE CENTER or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.

More Reports

About This Inspection Report

Source: This inspection report was downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases nursing home inspection reports in bulk. The findings reflect what state surveyors documented in the official Form CMS-2567 Statement of Deficiencies on the date of the inspection.

Plan of correction not included: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to their state survey agency and those responses may not appear in CMS public data at the time of release. The absence of a plan of correction in this report does not mean one was not filed. Readers who want information about corrective steps taken by the facility are encouraged to contact the facility or their state survey agency directly.

Corrections may have been made: This report reflects conditions observed on the date of the survey. The facility may have implemented staffing changes, additional training, policy revisions, or other corrective actions since this report was issued. We publish what CMS provides and encourage readers to seek current information from the facility.