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Complaint Investigation

Windsor Lane Healthcare Center

September 10, 2025 · Gibsonburg, OH · 355 Windsor Lane
Citations 3
CMS Rating 3/5
Beds 89
Provider ID 365681
Healthcare Facility
Windsor Lane Healthcare Center
Gibsonburg, OH  ·  View full profile →
Inspection Summary

WINDSOR LANE HEALTHCARE CENTER in GIBSONBURG, OH — inspection on September 10, 2025.

Found 3 citations. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

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Inspection Findings

FF0684
Quality of Life and Care Deficiencies
Potential for More Than Minimal Harm

Based on observation, resident interview, medical record review, staff interview, and review of facility policy, the facility failed to ensure skin treatments were completed per physician order.

This affected one (#48) of three residents reviewed for wound treatments.

The facility census was 71.Findings include:

Review of the medical record for Resident #48 revealed an admission of 02/12/25.

Diagnoses included morbid obesity, psoriasis vulgaris, seborrheic dermatitis, and Type I diabetes mellitus.

Review of the quarterly Minimum Data Set (MDS) assessment, dated 07/09/25, revealed Resident #48 had intact cognition. Resident #48 required moderate assistance with Activities of Daily Living (ADLs).

Review of the care plan dated 03/03/23 revealed Resident #48 was at risk for chronic cellulitis.

Interventions included to cleanse areas daily with soap and water and dry thoroughly.

Further review of the care plan revealed Resident #48 had actual ADL self-care performance deficits and was at risk for incontinence secondary to impaired mobility, generalized weakness, and fatigue.

Interventions included monitoring skin during care.

Additionally, Resident #48 was at risk for potential skin breakdown related to morbid obesity, lymphedema, and cellulitis. Resident #48 had a diagnosis of psoriasis vulgaris and seborrheic dermatitis.

Interventions included documenting any refusals of treatment and completing treatments as ordered.

Review of the physician orders revealed an order 02/29/25 for ketoconazole external cream 2%, apply to body topically every four days for psoriasis, apply small amount during shower.

Further review revealed an order dated 03/03/25 for miconazole external powder 2% (anti-fungal), apply to folds and groin topically every day and evening shift for excoriation.

Lastly, Resident #48 had an order dated 07/09/25 for triamcinolone acetonide external cream 0.1%, apply topically to affected areas every day and evening shift for plaque psoriasis.

Review of the Treatment Administration Record (TAR) from 09/01/25 through 09/08/25 revealed Resident #48's ketoconazole external cream, miconazole external powder, and triamcinolone acetonide external cream were documented as administered as ordered.

Interview on 09/08/25 at 2:29 P.M. with Resident #48 revealed she completed her own skin treatments, including ketoconazole external cream, miconazole external powder, and triamcinolone acetonide external cream. Resident #48 stated she had been out of the treatments for three days and had told nursing staff.Interview on 09/08/25 at 3:27 P.M. with Licensed Practical Nurse/Unit Manager (LPN/UM) #528 confirmed Resident #48 applied ketoconazole external cream, miconazole external powder, and triamcinolone acetonide external cream herself, and the treatments were left in the room. LPN/UM #528 verified that Resident #48 did not have an order to self-administer her treatments or keep treatments at bedside. LPN/UM #528 confirmed the treatments were signed off as completed on the TAR; however, LPN/UM #528 stated the treatments had not been available for a long time and were not available in the medication cart.

Review of the facility policy titled, Medication Administration-General Guidelines, dated 03/20/18 revealed medications were administered in accordance with written orders of the attending physician.This deficiency represents non-compliance investigated under Complaint Number 1357196.

Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the date of survey whether or not a plan of correction is provided.

For nursing homes, the above findings and plans of correction are disclosable 14 days following the date these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.

LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER REPRESENTATIVE'S SIGNATURE

TITLE

Facility ID:

IDENTIFICATION NUMBER:

A.

Building

COMPLETED

09/10/2025

STREET ADDRESS, CITY, STATE, ZIP CODE

Windsor Lane Healthcare Center

355 Windsor Lane Gibsonburg, OH 43431

SUMMARY STATEMENT OF DEFICIENCIES

Based on observation, staff interview, medical record review and review of the facility policy, the facility failed ensure medications were properly stored.

This affected one (#48) of three residents reviewed for medication storage.

The facility census was 71.Findings include:

Review of the medical record for Resident #48 revealed an admission date of 02/12/25.

Diagnoses included morbid obesity, chronic respiratory failure with hypoxia, and Type I diabetes mellitus.

Review of the quarterly Minimum Data Set (MDS) assessment, dated 07/09/25, revealed Resident #48 had intact cognition. Resident #48 required moderate assistance with Activities of Daily Living (ADLs).

Review of the care plan dated 03/03/23 revealed Resident #48 had chronic obstructive pulmonary disease (COPD), congestive heart failure (CHF), and a history of chronic respiratory failure with hypoxia.

Interventions included monitoring for difficulty with breathing and give aerosol medication as ordered.

Review of the physician orders revealed Resident #48 had an order dated 02/17/24 for fluticasone propionate nasal suspension 50 micrograms (mcg) per actuation (act), two sprays in both nostrils one time a day for allergies.

Further review revealed Resident #48 did not have an order to self-administer medications or for medications to be left at bedside.

Review of the Medication Administration Record (MAR) for 09/10/25 revealed Resident #48 received fluticasone propionate during morning medication administration.Interview on 09/08/25 at 2:29 P.M. with Resident #48 revealed nurses often left her medication on the bedside table.Observation on 09/10/25 at 8:58 A.M. of Resident #48's bedside table revealed a bottle of fluticasone propionate nasal suspension 50 mg/act with the prescription box next to the bottle.

Further observation revealed the resident's name was on the box. Resident #48 was not in the room at the time of the observation.

Interview on 09/10/25 at 8:59 A.M. with Licensed Practical Nurse (LPN) #704 revealed she administered Resident #48's morning medications. LPN #704 confirmed the fluticasone propionate was left on the bedside table, and further confirmed Resident #48 did not have a physician's order to self- administer medication or for medications to be left at bedside.

Review of the facility policy titled, Medication Administration-General Guidelines, dated 03/20/18, revealed residents were allowed to self-administer medications when specifically authorized by the attending physician and in accordance with procedures for self-administration of medication.

This deficiency represents non-compliance investigated under Master Complaint Number 1357285 (OH00167097) and Complaint Number 1357196 (OH00166824).

Facility ID:

IDENTIFICATION NUMBER:

A.

Building

COMPLETED

09/10/2025

STREET ADDRESS, CITY, STATE, ZIP CODE

Windsor Lane Healthcare Center

355 Windsor Lane Gibsonburg, OH 43431

SUMMARY STATEMENT OF DEFICIENCIES

Based on resident interview, staff interview, medical record review, and review of facility policy, the facility failed to ensure accurate Treatment Administration Records (TARs).

This affected one (#48) of three residents reviewed for accurate medical records.

The facility census was 71.Findings include:

Review of the medical record for Resident #48 revealed an admission of 02/12/25.

Diagnoses included morbid obesity, psoriasis vulgaris, seborrheic dermatitis, and Type I diabetes mellitus.

Review of the quarterly Minimum Data Set (MDS) assessment, dated 07/09/25, revealed Resident #48 had intact cognition. Resident #48 required moderate assistance with Activities of Daily Living (ADLs).

Review of the care plan dated 03/03/23 revealed Resident #48 was at risk for chronic cellulitis.

Interventions included to cleanse areas daily with soap and water and dry thoroughly.

Further review of the care plan revealed Resident #48 had actual ADL self-care performance deficits and was at risk for incontinence secondary to impaired mobility, generalized weakness, and fatigue.

Interventions included monitoring skin during care.

Additionally, Resident #48 was at risk for potential skin breakdown related to morbid obesity, lymphedema, and cellulitis. Resident #48 had a diagnosis of psoriasis vulgaris and seborrheic dermatitis.

Interventions included documenting any refusals of treatment and completing treatments as ordered.

Review of the physician orders revealed an order dated 02/29/25 for ketoconazole external cream 2%, apply to body topically every four days for psoriasis, apply small amount during shower.

Further review revealed an order dated 03/03/25 for miconazole external powder 2% (anti-fungal), apply to folds and groin topically every day and evening shift for excoriation.

Lastly, Resident #48 had an order dated 07/09/25 for triamcinolone acetonide external cream 0.1%, apply topically to affected areas every day and evening shift for plaque psoriasis.

Review of the Treatment Administration Record (TAR) from 09/01/25 through 09/08/25 revealed Resident #48's ketoconazole external cream, miconazole external powder, and triamcinolone acetonide external cream were documented as administered as ordered.

Interview on 09/08/25 at 2:29 P.M. with Resident #48 revealed she completed her own skin treatments, including ketoconazole external cream, miconazole external powder, and triamcinolone acetonide external cream.

Interview on 09/08/25 at 3:27 P.M. with Licensed Practical Nurse/Unit Manager (LPN/UM) #528 confirmed Resident #48 applied ketoconazole external cream, miconazole external powder, and triamcinolone acetonide external cream herself, and the treatments were left in the room. LPN/UM #528 verified that nursing staff did not know if the resident applied the treatments or not and did not have an order to self-administer her treatments or keep treatments at bedside. LPN/UM #528 confirmed the treatments were signed off by nursing staff as completed on the TAR, including today; however, LPN/UM #528 stated the treatments were not available in the medication cart.

Review of the facility policy titled, Medication Administration - General Guidelines, revised 03/20/18, revealed topical medications used in treatments were listed on the TAR.

Further review revealed the individual who administered the medication dose recorded the administration directly after the medication was given.

This deficiency represents noncompliance investigated under Master Complaint Number 1357285 (OH00167097).

Facility ID:

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in GIBSONBURG, OH, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from WINDSOR LANE HEALTHCARE CENTER or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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