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Complaint Investigation

The Sanctuary At Tuttle Crossing

August 14, 2025 · Dublin, OH · 4880 Tuttle Road
Citations 1
CMS Rating 1/5
Beds 66
Provider ID 366170
Healthcare Facility
The Sanctuary At Tuttle Crossing
Dublin, OH  ·  View full profile →
Source Document
Official CMS Inspection Report (Medicare.gov)
Downloaded from CMS/Medicare.gov. Reflects what state inspectors documented and does not include the facility's plan of correction, which is submitted separately. Facilities may have taken corrective actions since this report was released.
Inspection Summary

THE SANCTUARY AT TUTTLE CROSSING in DUBLIN, OH — inspection on August 14, 2025.

Found 1 citation. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

Inspection Findings

FF0812
Nutrition and Dietary Deficiencies
Potential for More Than Minimal Harm

Based on observation and staff interview, the facility failed to store, prepare, distribute, and serve food in a safe and sanitary manner.

This had the potential to affect all 49 residents residing in the facility.

The facility census was 49.

Findings include: Observation of the kitchen on 08/14/25 at 9:35 A.M. revealed the freezer temperature was 12 degrees Fahrenheit on the outside thermometer and 9 degrees Fahrenheit on the inside thermometer.

Further observations revealed the freezer had built-up chunks of ice on the floor with pieces of pasta embedded in the ice and a chunk of hair stuck to the ice on the floor.

The walk-in refrigerator, when opened, had a strong mildew odor and an unknown black substance along the entire length of the side and back walls. A pool of water had accumulated in the glass surrounding the lightbulb, which was slowly dripping onto the floor, causing the floor to be wet and the refrigerator felt very humid.

The ceiling of the refrigerator had dust buildup in front of the fan.

Interview on 08/14/25 at 9:44 A.M. with Kitchen Staff #192 confirmed all the above findings.

Interview on 08/14/25 at 9:50 A.M. with Dietary Manager #152 confirmed the findings and stated she had no cleaning logs for the kitchen.

Observation of the kitchen on 08/14/25 at 11:29 A.M. revealed additional concerns, including an unknown black substance behind the dishwashing sink, dirt buildup around the entrance door, black buildup behind and under the trash can by the handwashing sink, and dirt accumulation on floors and walls in corners and behind shelving.

Interview on 08/14/25 at 11:35 A.M. with Dietary Manager #152 confirmed the above findings.

Observation on 08/14/25 at 11:47 A.M. with Kitchen Staff #173 revealed food tray temperatures at the end of the 200 hall as follows: chicken 119 degrees Fahrenheit, vegetables 128 degrees Fahrenheit, and stuffing 137 degrees Fahrenheit.

When tasted, the food was warm but not hot.

Interview on 08/14/25 at 12:01 P.M. with Kitchen Staff #173 confirmed that the food was not hot and holding temperatures were below the 135 degrees Fahrenheit mark.

The facility confirmed all 49 residents receive meals from the kitchen.

This deficiency represents non-compliance investigated under Complaint Number 2577530.

Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the date of survey whether or not a plan of correction is provided.

For nursing homes, the above findings and plans of correction are disclosable 14 days following the date these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.

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Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in DUBLIN, OH, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from THE SANCTUARY AT TUTTLE CROSSING or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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About This Inspection Report

Source: This inspection report was downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases nursing home inspection reports in bulk. The findings reflect what state surveyors documented in the official Form CMS-2567 Statement of Deficiencies on the date of the inspection.

Plan of correction not included: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to their state survey agency and those responses may not appear in CMS public data at the time of release. The absence of a plan of correction in this report does not mean one was not filed. Readers who want information about corrective steps taken by the facility are encouraged to contact the facility or their state survey agency directly.

Corrections may have been made: This report reflects conditions observed on the date of the survey. The facility may have implemented staffing changes, additional training, policy revisions, or other corrective actions since this report was issued. We publish what CMS provides and encourage readers to seek current information from the facility.