Cityview Healthcare And Rehabilitation

Review of the undated facility policy Connections Unit revealed the Connections unit was a secured unit which provided a living environment that was supportive for those with mental health diagnoses that supported a need for increased safety and supervision. It emphasized structured activities and programs to meet physical, mental, and psychosocial needs in a comforting and safe manner.

The goal of Connections unit was to respect the privacy and dignity of residents, administer care and treatment, provide a smaller environment with increased supervision that focuses on daily routines, and/or offer an environment that allows individuals to be comfortable with themselves while decreasing the potential for self-harm or escalation of negative behaviors.

The Connections unit was a locked unit with coded keypads to unlock the doors.

Benefits of the unit include reduction of external stressors and expectations to promote self-worth and a safe living environment.

Staff who were trained to provide support and care for residents with aggression and behaviors related to their diagnosis or other need for increased supervision and activities that are specifically chosen for the interest and needs of the residents on the unit.

Review of the policy Compliance/Ethics: Records and Documentation dated 08/2025 revealed accurate and complete recordkeeping and documentation is critical to virtually every aspect of the facility's operations. It is the policy of the facility that all documentation should be timely, accurate, and consistent with applicable professional, legal, and facility guidelines and standards.

This includes all aspects of the facility's documentation, including resident assessments and care plans, clinical records and all billing and payment documentation.

This deficiency represents non-compliance investigated under Complaint Number 2594724.

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