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Complaint Investigation

Highland Square Nursing And Rehabilitation

Inspection Date: May 21, 2025
Total Violations 1
Facility ID 365316
Location AKRON, OH
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Inspection Findings

F-Tag F 0678

Interview with LPN #346 on [DATE] at 11:39 A
Harm Level: Immediate asked staff for the resident's code status. However, they couldn't find Resident #61's chart. LPN #346 stated
Residents Affected: Few

F 0678 Interview with LPN #346 on [DATE REDACTED] at 11:39 A.M. revealed she was working on [DATE REDACTED] on another unit downstairs when LPN #341 called for help. LPN #346 went to the third floor and assessed Resident #61 and Level of Harm - Immediate asked staff for the resident's code status. However, they couldn't find Resident #61's chart. LPN #346 stated jeopardy to resident health or she checked for pulses, and the resident was mottled. When EMS arrived, they declared Resident #61 dead. safety LPN #341 said she called the DON at that point, and she called Resident #61's sister. There was a nurse and two CNAs working on the third floor at the time and no code was called. Residents Affected - Few

Interview with CNA #368 on [DATE REDACTED] at 1:51 P.M. revealed on [DATE REDACTED] she was working on the third floor and went into Resident #61's room. Resident #61 was on the toilet, and she saw his hands were yellowish, CNA #329 asked Resident #61 if he was okay. CNA #329 said Resident #61 mumbled. LPN #341 was in and out of room several times. CNA #368 reported Resident #61's pulse was faint at first, but a couple minutes later

the pulse was gone. CNA #368 indicated Resident #61 was not taken off the toilet and CPR was not completed. EMS said Resident #61 was DOA and left the facility. CNA #368 reported the audible signal to

the call light system was disconnected that night; the cord from the annunciator panel at the desk had been disconnected. CNA #368 revealed when she arrived for her night shift she saw Resident #61's call light was

on but there was no sound. CNA #368 said she checked the call light panel and saw Resident #61's call light had been on for more than 30 minutes.

Interview with LPN #341 on [DATE REDACTED] at 1:56 P.M. revealed CNAs were outside of Resident #61's room when

they heard a sound on the wall and they entered the room. When LPN #341 entered the room Resident #61 was on the toilet. LPN #341 checked for a pulse and found no signs of a pulse. Resident #61 was slumped forward, his hands were purplish, face was pale, and his skin was warm. LPN #341 said she called 911 and asked the aides for his chart. A second nurse came up to help. LPN #341 had looked at the computer and Resident #61 was a full code. EMS arrived and declared Resident #61 dead. LPN #341 reported they were not able to complete CPR because they could not get the resident off the toilet.

A follow-up interview with LPN #341 on [DATE REDACTED] at 8:09 A.M. revealed at the time of the incident, she went to

the computer to find Resident #61's code status. LPN #341 stated she was not sure who found the chart, but

it was nowhere to be found on the third floor. LPN #341 confirmed Resident #61 did not have a pulse when

she first assessed him.

Interview with LPN #307 (unit manager) on [DATE REDACTED] at 8:33 A.M. revealed a resident's code status could be found in the electronic medical record and the nurses always had access to a computer.

Review of the facility's Emergency Procedure-Cardiopulmonary Resuscitation policy and procedure dated [DATE REDACTED] revealed if an individual was found unresponsive and not breathing normally, a licensed staff member who was certified in CPR/BLS was to initiate CPR unless it was known that a DNR order that specially prohibited CPR and/or external defibrillation existed for that individual or if there were obvious signs of irreversible death (e.g., rigor mortis). If the resident's DNR status was unclear, CPR was to be initiated until it was determined that there was a DNR or a physician's order not to administer CPR.

This deficiency represents non-compliance investigated under Complaint Number OH00165334.

FORM CMS-2567 (02/99) Event ID: Facility ID: If continuation sheet Previous Versions Obsolete Page 5 of 5 365316

📋 Inspection Summary

HIGHLAND SQUARE NURSING AND REHABILITATION in AKRON, OH inspection on recent inspection.

Found 0 violation(s). Severity: Standard violations. Status: 0 corrected, 0 pending.

What this means: Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. All deficiencies must be corrected within required timeframes and are subject to follow-up verification.

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in AKRON, OH, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from HIGHLAND SQUARE NURSING AND REHABILITATION or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.
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