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Complaint Investigation

Seneca Health Care Center

November 5, 2025 · West Seneca, NY · 2987 Seneca Street
Citations 1
CMS Rating 4/5
Beds 160
Provider ID 335504
Healthcare Facility
Seneca Health Care Center
West Seneca, NY  ·  View full profile →
Inspection Summary

SENECA HEALTH CARE CENTER in WEST SENECA, NY — inspection on November 5, 2025.

Found 1 citation. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

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Inspection Findings

FF0689
Quality of Life and Care Deficiencies
Actual Harm

During an interview on 10/29/2025 at 2:03 PM, the Director of Quality and Education stated they expected all certified nurse aides to review care plans prior to providing resident care.

With the incident on 07/12/2025, Certified Nurse Aide #1 did not follow the care plan for Resident #1, and the resident sustained a fracture.

During re-interview on 11/05/2025 at 9:56 AM, they stated after the fall they had determined this was an isolated incident based on trending of falls within the facility.

Certified Nurse Aide #1 was re-educated on reading and following the plan of care.

During a telephone interview on 10/29/2025 at 2:10 PM, Nurse Practitioner #1 stated they were informed on 07/12/2025 after the fall that Resident #1's left lower extremity was shorter than the right and had pain with passive range of motion.

They ordered x-rays of the left hip, femur, and pelvis and spoke with Resident #1's Health Care Proxy regarding possible surgical intervention.

Nurse Practitioner #1 stated Resident #1 being left alone on the toilet was a break in their care plan that resulted in a fracture, which was a serious injury, and the serious injury caused harm to Resident #1.

During an interview on 10/29/2025 at 2:45 PM, the Director of Nursing stated a break in a plan of care would be when staff does not follow the care plan.

Their expectation was for all staff to read and follow residents' individualized care plans.

Ultimately, Resident #1 had an intervention not to be left alone in the bathroom.

Certified Nurse Aide #1 left them alone in the bathroom, the resident fell which resulted in a fracture.

During an interview on 10/29/2025 at 2:56 PM, the Administrator stated they expected the certified nurse aides to review resident care plans prior to providing care.

Not following a resident's plan of care may be a break in their plan.

The Administrator stated a broken bone would be a serious injury.

The Administrator stated, it was an accident, not intentional.10 NYCRR 415.12(h)(2)

Facility ID:

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in WEST SENECA, NY, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from SENECA HEALTH CARE CENTER or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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