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Complaint Investigation

The Pines At Utica Center For Nursing And Rehab

November 5, 2025 · Utica, NY · 1800 Butterfield Ave
Citations 1
CMS Rating 1/5
Beds 117
Provider ID 335374
Healthcare Facility
The Pines At Utica Center For Nursing And Rehab
Utica, NY  ·  View full profile →
Inspection Summary

THE PINES AT UTICA CENTER FOR NURSING AND REHAB in UTICA, NY — inspection on November 5, 2025.

Found 1 citation. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

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Inspection Findings

FF0684
Quality of Life and Care Deficiencies
Actual Harm

During an interview on 11/05/2025 at 10:39 AM, Nurse Practitioner #5 stated if a resident had wounds upon admission, they expected nursing to obtain orders within 24 hours.

They expected wounds to be assessed by nursing weekly or more frequently if needed.

The facility required residents have physician orders for all medications and treatments and that was required because they wanted the correct orders in place.

They were not aware the resident went greater than two (2) days without a treatment order, was not aware the resident went four (4) weeks without a documented wound assessment and stated that was not timely. On 10/10/2025, when they documented the resident's wound was due to the Unna boot, they should have said the wound occurred when the Unna boot was on.

They heard from staff the resident was non-compliant and messing around with their Unna boot.

They were not sure how the resident got an infestation when the Unna boot was in place.

They were not aware the Unna boot was discontinued on 10/03/2025 and not aware there was no physician order for Unna boots that were in place on 10/10/2025. 10 NYCRR 415.12

Facility ID:

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in UTICA, NY, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from THE PINES AT UTICA CENTER FOR NURSING AND REHAB or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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