Complaint Investigation

The Friendly Home

December 19, 2025 · Rochester, NY · 3156 East Avenue

Citations 2

CMS Rating 4/5

Beds 200

Provider ID 335476

Healthcare Facility

The Friendly Home

Rochester, NY · View full profile →

Inspection Summary

The Friendly Home in Rochester, NY — inspection on December 19, 2025.

Found 2 citations. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

Inspection Findings

FF0689

Quality of Life and Care Deficiencies

Potential for More Than Minimal Harm

Facility ID:

IDENTIFICATION NUMBER:

Building

COMPLETED

12/19/2025

STREET ADDRESS, CITY, STATE, ZIP CODE

The Friendly Home

3156 East Avenue Rochester, NY 14618

SUMMARY STATEMENT OF DEFICIENCIES

FF0760

Pharmacy Service Deficiencies

Potential for More Than Minimal Harm

Federal health inspectors cited The Friendly Home in Rochester, NY for a deficiency under regulatory tag F-F0760 during a complaint investigation conducted on 2025-12-19.

Category: Pharmacy Service Deficiencies

The facility was found deficient in the following area: Ensure that residents are free from significant medication errors.

Scope/Severity Level D: isolated, no actual harm with potential for more than minimal harm.

While no actual harm was documented, there was potential for more than minimal harm to residents.

This was one of 2 deficiencies cited during this inspection of The Friendly Home.

Correction Status: Deficient, Provider has no plan of correction.

Frequently Asked Questions

What is an F-tag violation?

F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.

Were these violations corrected?

Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.

How often do nursing home inspections happen?

CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.

What should families do about these violations?

Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in Rochester, NY, (5) Report new concerns to state authorities.

Where can I see the full inspection report?

Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from The Friendly Home or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.

The Friendly Home

Inspection Findings

Frequently Asked Questions

More Reports