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Complaint Investigation

Woodland Pond At New Paltz

April 24, 2025 · New Paltz, NY · 100 Woodland Pond Circle
Citations 1
CMS Rating 4/5
Beds 40
Provider ID 335858
Healthcare Facility
Woodland Pond At New Paltz
New Paltz, NY  ·  View full profile →
Inspection Summary

WOODLAND POND AT NEW PALTZ in NEW PALTZ, NY — inspection on April 24, 2025.

Found 1 citation. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

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Inspection Findings

FF677

During an interview on 4/23/2025 at 12:08 PM, the Director of Nursing stated that they felt staffing numbers were adequate to provide the care needed for their residents.

The stated Resident #28 had to wait for 66 minutes to receive incontinence care and that a wait time of more than 20-25 minutes was unreasonable and was the cut off for their audit.

During an interview on 4/24/2025 at 10:33 AM Resident #18's family member expressed concern over the time it took for staff to answer call bell/s.

They stated when staff answered they frequently stated they needed a second person, left and did not return for 20-30 minutes.

During an interview on 4/24/2025 at 11:57 AM Certified Nursing Assistant #8 stated there were usually 3 Certified Nurse Aides on the unit during evening/night shift, occasionally there there were only two.

They stated when there was only two, the assignment was not easy, but doable, especially with all the residents that required a lift for transfers.

They stated nurses assisted with resident care and answering call bells, but the extra nurse was not given an aide assignment to make it a three-way split, it remained a two-way split.

10 NYCRR 415.13

40686

335858

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in NEW PALTZ, NY, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from WOODLAND POND AT NEW PALTZ or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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