Heritage Park Rehab & Skilled Nursing
HERITAGE PARK REHAB & SKILLED NURSING in JAMESTOWN, NY — inspection on September 12, 2025.
Found 1 citation. Severity: Standard violations.
Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.
Inspection Findings
an hour to have their call light answered for assistance to use restroom when they were mechanical lift and needed the assistance of two (2) staff members.
The resident also stated weekends are the worst, it's nightmarish here on weekends because there is even less staff than during the week.Durning an interview on 09/12/2025 at 9:09 AM, Resident #6 stated they usually must wait over an hour to use the bed pan and sometimes will have an accident (incontinent episode). At night they have to lie in a wet bed because there was only one (1) aide on and they can't get to everyone.
Also they like to go to activities but a lot of times they cannot because there was not enough staff to get them out of bed.Durning an interview on 09/12/2025 at 9:14 AM, Resident # 7 stated they were independent and can go to the bathroom by themselves, but their roommate has to wait a long time to get help.
During an interview on 09/12/2025 at 9:58 AM, the Director of Nursing stated the following were the minimum number of nursing staff:- 7 AM - 3 PM shift: four (4) nurses, seven (7) Certified Nurse Aides- 3 PM - 11 PM shift: four (4) nurses, seven (7) Certified Nurse Aides- 11 PM - 7 AM shift: three (3) nurses, 4.5 Certified Nurse AidesThe Director of Nursing stated it had been a very long time since the facility had ideal nursing staff and the facility depends on ancillary staff to assist on the units.
The Director of Nursing stated residents that required a supervision level of assistance or above with eating would be monitored intermittently by the staff answering call lights and monitoring halls. A nurse or Certified Nurse Aide could not realistically have a resident in sight at all times.
The Director of Nursing stated they did not know if showers were being given regularly.
During an interview on 09/12/2025 at 10:05 AM, the Administrator stated the facility had not met minimum nurse staffing levels in a while.
The facility offers staff incentives to get the staff to work and agency staff.
The facility should have 17 certified nurse aides and nine (9) nurses for the day shift, and they were not even close to those numbers.10 NYCRR 415.13 (b)(1) (i-ii) (2)(ii)
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