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Complaint Investigation

Northern Riverview Health Care, Inc

November 18, 2025 · Haverstraw, NY · 87 South Route 9w
Citations 6
CMS Rating 1/5
Beds 182
Provider ID 335418
Healthcare Facility
Northern Riverview Health Care, Inc
Haverstraw, NY  ·  View full profile →
Inspection Summary

NORTHERN RIVERVIEW HEALTH CARE, INC in HAVERSTRAW, NY — inspection on November 18, 2025.

Found 6 citations. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

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Inspection Findings

FF0580
Resident Rights Deficiencies
Potential for More Than Minimal Harm

PM, the family representative stated that when they visited on 08/29/2025, they observed that Resident #1's right eye was red and reported this to the nurse.

The family representative stated that the nurse informed them that the redness was already addressed, that the resident had an infection related to an allergic reaction to medication, and that the issue had been handled.

The family representative stated that they had not been contacted by staff prior to their visit about any redness or change in the resident's condition. 10NYCRR 415.3

Facility ID:

IDENTIFICATION NUMBER:

A.

Building

COMPLETED

11/18/2025

STREET ADDRESS, CITY, STATE, ZIP CODE

Northern Riverview Health Care, Inc

87 South Route 9w Haverstraw, NY 10927

SUMMARY STATEMENT OF DEFICIENCIES

resident.

The complainant stated that they contacted law enforcement because they believed that Resident #1 was not safe, and that the facility did not report the allegation to the Department of Health. 10 NYCRR 415.4(b)(1)(ii)

Facility ID:

IDENTIFICATION NUMBER:

A.

Building

COMPLETED

11/18/2025

STREET ADDRESS, CITY, STATE, ZIP CODE

Northern Riverview Health Care, Inc

87 South Route 9w Haverstraw, NY 10927

SUMMARY STATEMENT OF DEFICIENCIES

415.4(b)(1)(ii)

Facility ID:

IDENTIFICATION NUMBER:

A.

Building

COMPLETED

11/18/2025

STREET ADDRESS, CITY, STATE, ZIP CODE

Northern Riverview Health Care, Inc

87 South Route 9w Haverstraw, NY 10927

SUMMARY STATEMENT OF DEFICIENCIES

ciprofloxacin ophthalmic antibiotic eye drops on 08/29/2025 for Resident #1's right-eye redness without completing a nursing assessment or documenting any evaluation or assessment of the resident's condition.

Registered Nurse Supervisor #1 stated that there were no clinical indications documented to support why the resident would need antibiotic eye drops.

When asked where the care plan interventions were for the Resident #1's right-eye redness, Registered Nurse Supervisor #1 stated that they were probably rushing to complete an admission and that interventions should have been added on the care plan.

Registered Nurse Supervisor #1 stated that every time there is a change in condition, the care plan should be updated to reflect new interventions and appropriate goals. 10 NYCRR 415.11(c)(1)

Facility ID:

IDENTIFICATION NUMBER:

A.

Building

COMPLETED

11/18/2025

STREET ADDRESS, CITY, STATE, ZIP CODE

Northern Riverview Health Care, Inc

87 South Route 9w Haverstraw, NY 10927

SUMMARY STATEMENT OF DEFICIENCIES

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During an interview on 10/29/2025 at 04:40 PM, Physician #1 stated they were aware that ciprofloxacin ophthalmic drops were ordered for Resident #1 on 08/30/2025 but did not assess the resident at that time.

Physician #1 stated they first evaluated the resident on 09/13/2025 and relied on the diagnosis of subconjunctival hemorrhage previously documented by the nurse practitioner on 09/04/2025.

Physician #1 stated they did not know why no assessment or clinical documentation was not completed when the redness was first reported on 08/29/2025.

During an interview on 10/29/2025 at 05:16 PM, the family representative stated they observed redness to the resident's right eye on 08/29/2025 and reported it to the nurse on duty.

The family representative stated they were told the condition had already been addressed.

The Family representative stated they did not receive any notification before their visit on 08/29/2025. 10 NYCRR 415.12(c)

Facility ID:

IDENTIFICATION NUMBER:

A.

Building

COMPLETED

11/18/2025

STREET ADDRESS, CITY, STATE, ZIP CODE

Northern Riverview Health Care, Inc

87 South Route 9w Haverstraw, NY 10927

SUMMARY STATEMENT OF DEFICIENCIES

During an interview on 10/29/2025 at 03:28 PM, Registered Nurse Supervisor #1 stated that ciprofloxacin(antibiotic) eye drops were ordered after a nurse notified them that the family representative for Resident #1 reported that the resident's eye appeared red.

Registered Nurse Supervisor #1 stated they contacted the physician by text message to obtain the order but did not complete or document a nursing assessment of the resident and did not document physician notification in the medical record.

Registered Nurse Supervisor #1 stated they could not recall the appearance of the resident's eye at the time the order was entered.

During an interview on 10/29/2025 at 02:56 PM, the Medical Director stated that physicians may not evaluate a resident immediately if they are unavailable or on vacation and that the covering provider may also be busy.

When asked whether a resident receiving antibiotic eye drops should be assessed by a medical provider, the Medical Director stated they were unaware that six days had passed between when the order was first initiated and the first provider evaluation.

During an interview on 10/29/2025 at 04:40 PM, Physician #1 stated that nurse practitioners are in the facility every day and that they generally expect residents with a change in condition to be seen within two days.

Physician #1 confirmed there was no documented evaluation of Resident #1 between 08/29/2025 and 09/04/2025 and stated that they had instructed staff to refer the resident to an ophthalmologist, but did not know whether the resident was ever seen. No documentation of an ophthalmology referral or visit was found in the medical record. 10 NYCRR 415.15(b)(1)(i)-(ii)

Facility ID:

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in HAVERSTRAW, NY, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from NORTHERN RIVERVIEW HEALTH CARE, INC or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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