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Complaint Investigation

Finger Lakes Center For Living

February 20, 2026 · Auburn, NY · 20 Park Avenue
Citations 2
CMS Rating 1/5
Beds 80
Provider ID 335785
Healthcare Facility
Finger Lakes Center For Living
Auburn, NY  ·  View full profile →
Inspection Summary

FINGER LAKES CENTER FOR LIVING in AUBURN, NY — inspection on February 20, 2026.

Found 2 citations. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

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Inspection Findings

FF0600
Freedom from Abuse, Neglect, and Exploitation Deficiencies

was asked to leave the building.-At the close of the investigation it was determined that both physical

jeopardy to resident health or interview on [DATE] at 4:10 PM the Administrator stated Residents #1 and #2 did not receive safety registered nurse assessments immediately after their incidents of verbal and physical abuse by Certified Nurse Aide #7 on [DATE].

They also stated the other residents on Stillwater Unit were not

occurred.

They stated they were Registered Nurse Supervisor #12's supervisor.

Registered Nurse Supervisor #12 usually worked on the hospital side of the facility, and they did not know for certain if Registered Nurse Supervisor #12 had training as a supervisor for the nursing home side of the facility or if they knew what the expectation was if resident abuse was alleged. 10 New York Codes, Rules and Regulations 415.4(b)(3) Immediate Jeopardy was issued on [DATE] at 3:15 PM.

The facility was notified Immediate Jeopardy was lifted as of [DATE] at 3:50 PM based on the following corrective actions:- All staff currently working in the facility (including staff who are employed by the hospital and work on the nursing home side) have been educated on Abuse, Identification of Abuse, and Reporting of Abuse.- 91% of all staff received education as of [DATE], with a plan to provide education to any staff on leave, prior to the start of their shift. - Confirmation of education via staff interviews on [DATE] including nursing staff, activity staff, social work, management, and environmen

335785 02/20/2026

Finger Lakes Center for Living 20 Park Avenue Auburn, NY 13021

During an safety interview on 02/09/2026 at 12:10 PM the Administrator stated the incident that occurred with Resident #2 on 02/01/2026 after supper was not reported to the Director of Nursing until 8:00

reported the incident with Resident #1 to the Director of Nursing on 02/01/2026 at 7:49 PM. At that time, they were not aware of the incident with Resident #2 on 02/01/2026 after supper.

During a phone interview on 02/10/2026 at 5:35 PM, Licensed Practical Nurse #11 stated they were told by Certified Nurse Aide #10 on 02/01/2026 after supper that Certified Nurse Aide #7 was rude, curt, shaming, and scolding Resident #2 because they wanted to keep getting out of bed after being put into bed multiple times.

They did not think the incident needed to be reported to a nursing supervisor because Certified Nurse Aide #7 had only been verbally inappropriate like a lot of the certified nurse aides were. If Certified Nurse Aide #7 was physically inappropriate or demeaning, they would have reported it to a nursing supervisor.

Registered Nurse Supervisor #12 left their shift at 7:00 PM that evening so they did not have a nursing supervisor to report to.

During a phone interview on 02/10/2026 at 11:00 AM, Certified Nurse Aide #10 stated when they were helping with Resident #2's care on 02/01/2026 after supper Certified Nurse Aide #7 was rough with the resident when they were putting them into bed and then told the resident, they were not going to play the up and down game all night.

Certified Nurse Aide #10 stated they reported the incident to Licensed Practical Nurse #11 because they thought it was abuse.

They were unaware if the incident had been reported to Registered Nurse Supervisor #12. 10 New York Codes, Rules and Regulations 415.4(b)(2)__________________________________________________________Immediate Jeopardy was issued on 02/13/2026 at 3:15 PM.

The facility was notified Immediate Jeopardy was lifted as of 02/17/2026 at 3:50 PM based on the following corrective actions:- All staff currently working in the facility (including staff who are employed by the hospital and work on the nursing home side) have been educated on Abuse, Identification of Abuse, and Reporting of Abuse.- 91% of all staff received education as of 02/17/2025, with a plan to provide education to any staff on leave, prior to the start of their shift. - Confirmation of education via staff interviews on 02/17/2026 including nursing staff, activity staff, social work, management, and environmental services.

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in AUBURN, NY, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from FINGER LAKES CENTER FOR LIVING or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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