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Complaint Investigation

The Suites Rio Vista

February 12, 2025 · Rio Rancho, NM · 2410 19th Street Se
Citations 1
CMS Rating 2/5
Beds 136
Provider ID 325127
Healthcare Facility
The Suites Rio Vista
Rio Rancho, NM  ·  View full profile →
Inspection Summary

The Suites Rio Vista in Rio Rancho, NM — inspection on February 12, 2025.

Found 1 citation. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

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Inspection Findings

FF0610
Minimal harm or 39509 Some investigation findings within five working days for allegations of abuse and mistreatment for 3 (R #'s 1, 2, and affected

If the facility is not completing an accurate and thorough investigations and submitting the summary of the facility's investigation to the State Agency, then the State Agency (SA) is unable to appropriately review allegations for further investigation.

The findings are:

R #1

A.

Record review of New Mexico Health Care Authority Complaints revealed a complaint dated 01/02/25, which alleges possible neglect, a medication error which involves R #1.

B.

Record review of R #1's daily progress notes revealed a note dated 12/26/24 at 12:50 pm that stated a medication error occurred when nurse gave Imatinib (an oral medication prescribed to treat certain kinds of cancer) and Creon (an oral medication prescribed to replace pancreatic enzymes (chemicals that break down other chemicals)) to the wrong resident (R #1).

The note further stated R #1 swallowed the medications and began choking and coughing.

Emergency services were called to the scene and the facility doctor was also called to the scene to assess and assist the resident.

One of the medications was eventually coughed up and R #1 was assessed and determined to be in need of no further care except to continue to monitor.

C.

Record review of the facility's reportable incidents dated 02/12/25, revealed the record did not contain any documentation of the medication error incident, the incident being reported to the state agency, and the facility investigating the incident.

R #2

D.

Record review New Mexico Health Care Authority Complaints revealed a complaint dated 01/16/25, a consumer complaint which alleged possible abuse-sexual misconduct of a staff member towards R #2.

E.

Record review of R #2's daily progress notes dated 12/01/24 through 01/31/25, revealed the notes did not contain any documentation of any possible abuse-sexual misconduct of a staff towards R #2.

325127

Form Approved OMB

STATEMENT OF DEFICIENCIES (X1) PROVIDER/SUPPLIER/CLIA (X2) MULTIPLE CONSTRUCTION (X3) DATE SURVEY AND PLAN OF CORRECTION IDENTIFICATION NUMBER: COMPLETED A.

Building 325127 B.

Wing 02/12/2025

NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE

The Suites Rio Vista 2410 19th Street, SE Rio Rancho, NM 87124

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in Rio Rancho, NM, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from The Suites Rio Vista or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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