HEARTLAND CONTINUING CARE CENTER

πŸ“ 1604 WEST 18TH STREET, portales, NM 88130 πŸ“ž 5753594719 πŸ›οΈ 80 beds

Overall Rating

⭐⭐⭐
3/5

Health Inspection

⭐⭐⭐⭐
4/5

Staffing

⭐⭐⭐
3/5

Quality Measures

⭐
1/5

Inspection History Overview

65
Total Violations
8 years of data
$113,138
Total Fines
7 penalties
5
Inspections
Since 2014
21
Quality Metrics
Tracked measures

Health Violations by Year

2024 7 violations

Tag 0558 E May 17, 2024

Reasonably accommodate the needs and preferences of each resident.

βœ“ Corrected: Jun 6, 2024
Tag 0645 D May 17, 2024

PASARR screening for Mental disorders or Intellectual Disabilities

βœ“ Corrected: Jun 6, 2024
Tag 0657 D May 17, 2024

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

βœ“ Corrected: Jun 6, 2024
Tag 0690 D May 17, 2024

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

βœ“ Corrected: Jun 6, 2024
Tag 0728 F May 17, 2024

Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.

βœ“ Corrected: Jun 6, 2024
Tag 0810 D May 17, 2024

Provide special eating equipment and utensils for residents who need them and appropriate assistance.

βœ“ Corrected: Jun 6, 2024
Tag 0812 F May 17, 2024

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

βœ“ Corrected: Jun 6, 2024

2023 12 violations

Tag 0584 E May 16, 2023

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

βœ“ Corrected: Jun 30, 2023
Tag 0656 F May 16, 2023

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

βœ“ Corrected: Jun 30, 2023
Tag 0657 D May 16, 2023

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

βœ“ Corrected: Jun 30, 2023
Tag 0697 E May 16, 2023

Provide safe, appropriate pain management for a resident who requires such services.

βœ“ Corrected: Jun 30, 2023
Tag 0699 D May 16, 2023

Provide care or services that was trauma informed and/or culturally competent.

βœ“ Corrected: Jun 30, 2023
Tag 0742 E May 16, 2023

Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

βœ“ Corrected: Jun 30, 2023
Tag 0755 D May 16, 2023

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

βœ“ Corrected: Jun 30, 2023
Tag 0804 E May 16, 2023

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

βœ“ Corrected: Jun 30, 2023
Tag 0812 F May 16, 2023

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

βœ“ Corrected: Jun 30, 2023
Tag 0880 E May 16, 2023

Provide and implement an infection prevention and control program.

βœ“ Corrected: Jun 30, 2023
Tag 0919 E May 16, 2023

Make sure that a working call system is available in each resident's bathroom and bathing area.

βœ“ Corrected: Jun 30, 2023
Tag 0920 E May 16, 2023

Provide at least one room set aside to use as a resident dining room and for activities, that is a good size, with good lighting, air flow and furniture.

βœ“ Corrected: Jun 30, 2023

2022 14 violations

Tag 0565 E May 12, 2022

Honor the resident's right to organize and participate in resident/family groups in the facility.

βœ“ Corrected: Jun 10, 2022
Tag 0577 F May 12, 2022

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

βœ“ Corrected: Jun 10, 2022
Tag 0636 F May 12, 2022

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

βœ“ Corrected: Jun 10, 2022
Tag 0638 E May 12, 2022

Assure that each resident’s assessment is updated at least once every 3 months.

βœ“ Corrected: Jun 10, 2022
Tag 0658 D May 12, 2022

Ensure services provided by the nursing facility meet professional standards of quality.

βœ“ Corrected: Jun 10, 2022
Tag 0732 F May 12, 2022

Post nurse staffing information every day.

βœ“ Corrected: Jun 10, 2022
Tag 0756 E May 12, 2022

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

βœ“ Corrected: Jun 10, 2022
Tag 0759 E May 12, 2022

Ensure medication error rates are not 5 percent or greater.

βœ“ Corrected: Jun 10, 2022
Tag 0760 D May 12, 2022

Ensure that residents are free from significant medication errors.

βœ“ Corrected: Jun 10, 2022
Tag 0761 F May 12, 2022

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

βœ“ Corrected: Jun 10, 2022
Tag 0812 F May 12, 2022

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

βœ“ Corrected: Jun 10, 2022
Tag 0880 F May 12, 2022

Provide and implement an infection prevention and control program.

βœ“ Corrected: Jun 10, 2022
Tag 0600 J Feb 16, 2022

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

βœ“ Corrected: Mar 13, 2022
Tag 0730 F Feb 16, 2022

Observe each nurse aide's job performance and give regular training.

βœ“ Corrected: Mar 13, 2022

2021 3 violations

Tag 0582 B Mar 26, 2021

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

βœ“ Corrected: Apr 16, 2021
Tag 0656 D Mar 26, 2021

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

βœ“ Corrected: Apr 21, 2021
Tag 0812 E Mar 26, 2021

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

βœ“ Corrected: Apr 16, 2021

2020 4 violations

Tag 0882 F Dec 29, 2020

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

Tag 0885 F Dec 29, 2020

Report COVID19 data to residents and families.

βœ“ Corrected: Jan 20, 2021
Tag 0885 E Dec 29, 2020

Report COVID19 data to residents and families.

Tag 0610 D Mar 4, 2020

Respond appropriately to all alleged violations.

βœ“ Corrected: Jul 30, 2020

2019 6 violations

Tag 0582 D Nov 6, 2019

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

βœ“ Corrected: Dec 6, 2019
Tag 0607 E Nov 6, 2019

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

βœ“ Corrected: Dec 6, 2019
Tag 0610 D Nov 6, 2019

Respond appropriately to all alleged violations.

βœ“ Corrected: Dec 6, 2019
Tag 0684 G Nov 6, 2019

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

βœ“ Corrected: Dec 6, 2019
Tag 0689 D Nov 6, 2019

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

βœ“ Corrected: Nov 26, 2019
Tag 0759 D Nov 6, 2019

Ensure medication error rates are not 5 percent or greater.

βœ“ Corrected: Dec 6, 2019

2018 16 violations

Tag 0550 E Oct 4, 2018

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

βœ“ Corrected: Oct 28, 2018
Tag 0561 E Oct 4, 2018

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

βœ“ Corrected: Oct 28, 2018
Tag 0576 C Oct 4, 2018

Ensure residents have reasonable access to and privacy in their use of communication methods.

βœ“ Corrected: Oct 28, 2018
Tag 0656 E Oct 4, 2018

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

βœ“ Corrected: Oct 28, 2018
Tag 0658 E Oct 4, 2018

Ensure services provided by the nursing facility meet professional standards of quality.

βœ“ Corrected: Oct 28, 2018
Tag 0689 E Oct 4, 2018

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

βœ“ Corrected: Oct 28, 2018
Tag 0692 E Oct 4, 2018

Provide enough food/fluids to maintain a resident's health.

βœ“ Corrected: Oct 28, 2018
Tag 0700 E Oct 4, 2018

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

βœ“ Corrected: Oct 28, 2018
Tag 0730 C Oct 4, 2018

Observe each nurse aide's job performance and give regular training.

βœ“ Corrected: Oct 28, 2018
Tag 0759 E Oct 4, 2018

Ensure medication error rates are not 5 percent or greater.

βœ“ Corrected: Oct 28, 2018
Tag 0761 C Oct 4, 2018

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

βœ“ Corrected: Oct 28, 2018
Tag 0812 F Oct 4, 2018

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

βœ“ Corrected: Oct 28, 2018
Tag 0880 F Oct 4, 2018

Provide and implement an infection prevention and control program.

βœ“ Corrected: Oct 28, 2018
Tag 0881 F Oct 4, 2018

Implement a program that monitors antibiotic use.

βœ“ Corrected: Oct 28, 2018
Tag 0909 D Oct 4, 2018

Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

βœ“ Corrected: Oct 28, 2018
Tag 0925 C Oct 4, 2018

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

βœ“ Corrected: Oct 28, 2018

2017 3 violations

Tag 0253 D Jul 29, 2017

Provide housekeeping and maintenance services.

βœ“ Corrected: Aug 15, 2017
Tag 0328 D Jul 29, 2017

Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.

βœ“ Corrected: Aug 15, 2017
Tag 0441 D Jul 29, 2017

Have a program that investigates, controls and keeps infection from spreading.

βœ“ Corrected: Aug 15, 2017

Detailed Inspection Reports

No detailed inspection reports available yet. Check back soon as we're processing new reports daily.

Fines and Penalties by Year

2022 1 penalties totaling $3,250

$3,250
Fine
June 30, 2022
Average: $3,250 | Range: $3,250 - $3,250

2021 5 penalties totaling $6,538

$1,965
Fine
July 19, 2021
$1,638
Fine
July 12, 2021
$1,310
Fine
July 5, 2021
$975
Fine
June 28, 2021
$650
Fine
March 29, 2021
Average: $1,308 | Range: $650 - $1,965

2019 1 penalties totaling $103,350

$103,350
Fine
November 6, 2019
Average: $103,350 | Range: $103,350 - $103,350

Fire Safety Deficiencies

Unknown Date

No description available

Inspection Survey Reports

Health

May 17, 2024
0.00

Health

May 16, 2023
0.00

Health

May 12, 2022
0.00

Health

February 16, 2022
0.00

Health

March 26, 2021
0.00

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Ownership Information

For profit - Corporation
Independent (Not part of a chain)
325114
325114
5753594719
Roosevelt

Historical Ownership Records

August 25, 2025
Organization
August 25, 2025
Organization
August 25, 2025
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