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Complaint Investigation

Sandia Ridge Center

February 20, 2026 · Albuquerque, NM · 2216 Lester Drive Ne
Citations 1
CMS Rating 1/5
Beds 140
Provider ID 325032
Healthcare Facility
Sandia Ridge Center
Albuquerque, NM  ·  View full profile →
Inspection Summary

Sandia Ridge Center in Albuquerque, NM — inspection on February 20, 2026.

Found 1 citation. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

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Inspection Findings

FF0804
Nutrition and Dietary Deficiencies

R #3, R #4, R #5, and R #6) residents reviewed.

This failed practice had the potential to affect all 128

are not appetizing, then residents may not eat meals and lose weight.

The findings are: A. On 02/19/26 at 3:12 p.m., during an interview, Resident #1 stated their meals were consistently cold. R #1 stated they ate only what they could tolerate because the food often arrived too cold to enjoy. B.

On 02/19/26 at 3:17 p.m., during an interview, Resident #2 stated their meals were often cold when they were supposed to be hot.

The resident stated the room trays sometimes took a long time to reach the rooms. C. On 02/19/26 at 3:24 p.m., during an interview, Resident #3 stated their meals were often not warm enough, and the food was sometimes already cold by the time the tray reached them.D. On 02/19/26 at 3:30 pm during an interview, R #4 stated the food is horrible. I don't ask to warm it up anymore. It's always cold.E. On 02/19/26 at 3:30 p.m., during an interview, Resident #4 stated their meals were consistently served cold.

The resident stated they did not ask staff to reheat the food anymore, because it did not help in the past. R #4 stated the meals continued to arrive cold.

F. On 02/20/26 at 10:15 a.m., during an interview, Resident #6 stated their meals were inconsistent in temperature. R #6 stated some meals arrived cold while others did not. G. On 02/20/26 at 11:55 a.m., observation revealed staff delivered the lunch meal trays delivered to Unit 500.

Further observation revealed the plates for Residents #1 and #2 were cool to the touch. H. On 02/20/26 at 11:45 am during an interview, the Dietary District Manager stated he was aware of residents' complaints about the cold food served at the facility. I. On 02/20/26 at 11:52 am, during an interview, the Administrator stated the facility utilized plate bases and plate warmers to help keep the hall tray meals warm.

The Administrator stated they were aware there was a problem with food temperatures.

Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the date of survey whether or not a plan of correction is provided.

For nursing homes, the above findings and plans of correction are disclosable 14 days following the date these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.

LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER TITLE (X6) DATE REPRESENTATIVE'S SIGNATURE

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in Albuquerque, NM, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from Sandia Ridge Center or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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