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Complaint Investigation

Las Palomas Center

November 5, 2025 · Albuquerque, NM · 8100 Palomas Avenue Ne
Citations 2
CMS Rating 1/5
Beds 120
Provider ID 325036
Healthcare Facility
Las Palomas Center
Albuquerque, NM  ·  View full profile →
Inspection Summary

Las Palomas Center in Albuquerque, NM — inspection on November 5, 2025.

Found 2 citations. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

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Inspection Findings

FF0684
Quality of Life and Care Deficiencies
Immediate Jeopardy

jeopardy to resident health or safety

10/22/2025, 10/29/25 all care plans were audited and accurate per wound orders Starting on 10/31/2025 direct care staff were re-educated on Wound Documentation and inputting orders upon admission.Systemic Measures Starting 10/30/2025 the Center Nurses will be re-educated on the following areas by the Nurse Educator/Designee.

Nurses will be re-educated on completion of skin assessments weekly per schedule.

Nurses will be educated on their responsibility with communication with management and provider for the change in condition process/documentation when a resident is having a change in condition (including new or worsening wounds). On 10/30/2025 Nurses will start to be educated on Genesis wound processes which include the DIMES, timely and accurate identification and documentation for wounds/wound changes, change in condition process, and appropriate treatment/intervention implementation upon identification of new or worsening wounds. CNA's will be educated on the change in condition process for CNA's (including skin changes) and stop and watch.As of 10/31/2025 100% of available staff have been educated on these processes.

Any staff member that has not been scheduled, on leave of absence (FMLA), vacation, or PRN staff will be educated prior to returning to their next shift.

Quality Assurance & MonitoringThe Director of Nursing/Designee will audit education sign-off sheets to ensure that all nursing staff receive the education mentioned above.

The Director of Nursing/Designee will conduct 5 random audits of Residents that have wounds for skin assessment, order accuracy and for wound care process abidance.

This will be audited weekly for 12 weeks.An Ad Hoc QAPI Meeting was held on 10/22/2025 to approve the above plan.The DON/designee and the Administrator/designee will bring the results of the audits to the QAPI committee for tracking, trending and further recommendations to ensure compliance with the plan.

The audits will be brought to the QAPI committee for 3 months.

The Administrator will oversee the QAPI committee.The Plan of Removal was approved on 11/04/25.

The Immediate Jeopardy was removed as of 10/31/25 and the scope and severity was reduced from J to D.The POR was verified as follows:

Record review confirmed full house audit of all residents to identify any wounds. On 11/05/25 at 11:00 am the Plan of Removal was verified when LPN #1, 2, 3 and Registered Nurse (RN) #1 each interviewed and stated they had been provided training on 10/31/25 which included reviewing all admitting orders for all residents, verifying the admitting orders with the facility provider and entering the admitting orders in each resident's EMR.

All four nurses confirmed their training included monitoring all residents for daily wound care orders completing wound care orders and then documenting wound care.

The STN reported she had been provided training on 10/31/25 to monitor all residents with wounds review all resident's wound care orders and document all wound care provided.

Certified Nurse's Aides #1 and 2 were interviewed and each confirmed they had been trained on 10/31/25 to observe all residents and note any new or old wounds and to document in each resident's EMR their observations and report to the assigned nurse, their observations of any changes in resident skin conditions.

The facility nurse educator was interviewed and confirmed she had met with all nursing staff and trained them on 10/31/25 as to the requirements of the Plan of Removal.The facility administrator was interviewed and confirmed that the plan of removal had been reviewed by the facility Quality Assurance and Performance Improvement (QAPI) (a group of facility leaders who review the performance of the facility and staff and determine areas that could be improved) team on 10/22/25 and the changes were now included in the QAPI review.

Facility ID:

IDENTIFICATION NUMBER:

A.

Building

COMPLETED

11/05/2025

STREET ADDRESS, CITY, STATE, ZIP CODE

Las Palomas Center

8100 Palomas Avenue NE Albuquerque, NM 87109

SUMMARY STATEMENT OF DEFICIENCIES

jeopardy to resident health or safety

10/29/25 all care plans were audited and accurate per wound orders Starting on 10/31/2025 direct care staff were re-educated on Wound Documentation and inputting orders upon admission.Systemic Measures Starting 10/30/2025 the Center Nurses will be re-educated on the following areas by the Nurse Educator/Designee.

Nurses will be re-educated on completion of skin assessments weekly per schedule.

Nurses will be educated on their responsibility with communication with management and provider for the change in condition process/documentation when a resident is having a change in condition (including new or worsening wounds). On 10/30/2025 Nurses will start to be educated on Genesis wound processes which include the DIMES, timely and accurate identification and documentation for wounds/wound changes, change in condition process, and appropriate treatment/intervention implementation upon identification of new or worsening wounds. CNA's will be educated on the change in condition process for CNA's (including skin changes) and stop and watch.As of 10/31/2025 100% of available staff have been educated on these processes.

Any staff member that has not been scheduled, on leave of absence (FMLA), vacation, or PRN staff will be educated prior to returning to their next shift.

Quality Assurance & MonitoringThe Director of Nursing/Designee will audit education sign-off sheets to ensure that all nursing staff receive the education mentioned above.

The Director of Nursing/Designee will conduct 5 random audits of Residents that have wounds for skin assessment, order accuracy and for wound care process abidance.

This will be audited weekly for 12 weeks.An Ad Hoc QAPI Meeting was held on 10/22/2025 to approve the above plan.The DON/designee and the Administrator/designee will bring the results of the audits to the QAPI committee for tracking, trending and further recommendations to ensure compliance with the plan.

The audits will be brought to the QAPI committee for 3 months.

The Administrator will oversee the QAPI committee.The Plan of Removal was approved on 11/04/25.

The Immediate Jeopardy was removed as of 10/31/25 and the scope and severity was reduced from J to D.The POR was verified as follows:

Record review confirmed full house audit of all residents to identify any wounds. On 11/05/25 at 11:00 am the Plan of Removal was verified when LPN #1, 2, 3 and Registered Nurse (RN) #1 each interviewed and stated they had been provided training on 10/31/25 which included reviewing all admitting orders for all residents, verifying the admitting orders with the facility provider and entering the admitting orders in each resident's EMR.

All four nurses confirmed their training included monitoring all residents for daily wound care orders completing wound care orders and then documenting wound care.

The STN reported she had been provided training on 10/31/25 to monitor all residents with wounds review all resident's wound care orders and document all wound care provided.

Certified Nurse's Aides #1 and 2 were interviewed and each confirmed they had been trained on 10/31/25 to observe all residents and note any new or old wounds and to document in each resident's EMR their observations and report to the assigned nurse, their observations of any changes in resident skin conditions.

The facility nurse educator was interviewed and confirmed she had met with all nursing staff and trained them on 10/31/25 as to the requirements of the Plan of Removal.The facility administrator was interviewed and confirmed that the plan of removal had been reviewed by the facility Quality Assurance and Performance Improvement (QAPI) (a group of facility leaders who review the performance of the facility and staff and determine areas that could be improved) team on 10/22/25 and the changes were now included in the QAPI review.

Facility ID:

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in Albuquerque, NM, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from Las Palomas Center or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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