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Complaint Investigation

Complete Care At West Caldwell Llc

November 26, 2025 · West Caldwell, NJ · 165 Fairfield Ave
Citations 1
CMS Rating 4/5
Beds 180
Provider ID 315247
Healthcare Facility
Complete Care At West Caldwell Llc
West Caldwell, NJ  ·  View full profile →
Inspection Summary

COMPLETE CARE AT WEST CALDWELL LLC in WEST CALDWELL, NJ — inspection on November 26, 2025.

Found 1 citation. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

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Inspection Findings

FF0610
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Potential for More Than Minimal Harm

The surveyor was not able to find the ISC in the investigation documents.

The LNHA stated that she started to work as the LNHA in the facility in June of 2025 and she was not aware of or if an ISC was made and submitted by the previous administrator who resigned from the facility before June of 2025.

The surveyor reviewed the facility's ID.

There was no facility ISC nor staff statements in the documents received by the surveyor.

Statements received by the surveyor were VWSs taken by the local police.On [DATE] at 1:16 PM, the LNHA provided the surveyor of a document titled, Summary of Investigation (SOI).

The SOI indicated under Issue/Concern: On [DATE] at approximately 120 [1:20 am] [Resident #5] was found lying next to [their] bed with a garbage pail at the top of her head.

Under Action/Intervention: Staff immediately began CPR [cardiopulmonary resuscitation] and called 911.Under Conclusion/Plan: There is no evidence of abuse or neglect .Team has concluded .It is most likely the resident [Resident #5] suffered a fatal seizure and rolled off the bed onto the floor and [their] head hit the bedside garbage pail.A review of the facility's Abuse, Neglect, and Exploitation with a Reviewed/Revised date of [DATE] revealed under Policy Explanation and Compliance Guidelines: 1.

The facility will develop and implement written policies and procedures that .b.

Establish policies and procedures to investigate any such allegations.

Under Investigation of Alleged Abuse, Neglect, and Exploitation: B.

Written procedures for investigations include:

  • Identifying staff responsible for the investigation .4.

Identifying and interviewing all involved persons, witnesses, and others who might have knowledge of the allegations; .6.

Providing complete and thorough documentation of the investigation.NJAC 8:39-4.1(a)5

Facility ID:

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in WEST CALDWELL, NJ, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from COMPLETE CARE AT WEST CALDWELL LLC or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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