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Complaint Investigation

Big Oak Rehabilitation And Healthcare Center

March 26, 2026 · Pittsgrove, NJ · 849 Big Oak Road
Citations 1
CMS Rating 2/5
Beds 84
Provider ID 315014
Healthcare Facility
Big Oak Rehabilitation And Healthcare Center
Pittsgrove, NJ  ·  View full profile →
Inspection Summary

BIG OAK REHABILITATION AND HEALTHCARE CENTER in PITTSGROVE, NJ — inspection on March 26, 2026.

Found 1 citation. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

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Inspection Findings

FF0802
Nutrition and Dietary Deficiencies

nutrition service.

insufficient staffing in the kitchen to carry out the duties of the food service operations competently.

AM, during a Resident Council Meeting with the surveyor, 5 of 6 alert and oriented residents in attendance (#5, #12, #37, #67, and #73) stated that the facility did not have a cook for one day the week prior and they were served cold food for all three meals.

The residents stated the facility brought around a cart and handed out cereal and milk for breakfast. On 3/23/25 at 10:44 AM, the surveyor observed the Food Service Director (FSD) making lunch.

When the surveyor asked if there was a cook, the FSD stated that there was no cook today, so he was covering all the meals. On 3/23/26 at 12:55 PM, the surveyor interviewed a Dietary Aide (DA) that confirmed that she was aware of a day the past week when there was no cook.

The DA stated that the cook called out sick and the FSD was also ill.

The DA stated that the Registered Dietician (RD) was notified, and the DA was advised to use what was available in the kitchen that did not need to be cooked.

The DA added that for breakfast they served cold cereal, milk, and juice, the lunch meal was cold cut sandwiches and chips, and the dinner was cold cut lunchmeat wraps (ham).

Nothing was cooked and no vegetables were offered since they required cooking. On 3/24/26 at 10:23 AM, during an interview with the FSD and the RD, it was confirmed that on 3/18/26 both the FSD and the scheduled cook were sick and there was no cook on duty.

The RD confirmed that she was notified, and they managed with the food that was available that did not require cooking.

When asked if the meals served met the daily nutritional needs requirement, the RD admitted that it did not. A review of the kitchen schedule provided for the month of March revealed that the FSD covered the cooking most days and that there was only one cook on the schedule for the month.

The FSD stated that the one cook was scheduled five days a week and was off on Mondays and Thursdays.

The cook came in at 11:30 AM and worked until closing.

The FSD covered all breakfast meals during the week and the weekends, as well as all meals Mondays and Thursdays.

When the surveyor asked why there were no back up cooks, the FSD stated that previously they did have three cooks on the schedule to rotate days and meals, but two of the cooks had quit.

When the surveyor asked what constituted a full staff, the FSD responded ideally, three full time cooks and one part time, which would allow for all shifts to be shared for meals (early morning and evenings till closing) as well as rotation of the weekends. On 3/25/26 at 12:37 PM, the Licensed Nursing Home Administrator (LNHA), the Director of Nursing (DON), and the Regional Registered Nurse (RRN), were made aware of the concerns regarding the staffing in the kitchen. On 3/26/26 at 9:46 AM, during a meeting with the survey team, the LNHA, the DON, and the RRN, acknowledged the need for more cooks. A review of the facility's Dietary Emergency Staffing policy with a review date of January 2026, included, The facility shall ensure the provision of safe, sanitary, and nutritionally adequate meals to all residents in accordance with physician orders and resident care plans, even in the absence of a scheduled cook, in compliance with federal regulations (42 CFR 483.60).

Under Responsibility, the Administrator is responsible for oversite and regulatory compliance.

NJAC 8:39-17.3 Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the date of survey whether or not a plan of correction is provided.

For nursing homes, the above findings and plans of correction are disclosable 14 days following the date these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.

LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER TITLE (X6) DATE REPRESENTATIVE'S SIGNATURE

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in PITTSGROVE, NJ, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from BIG OAK REHABILITATION AND HEALTHCARE CENTER or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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