Optima Care Harborview

The surveyor asked the DON what the procedure is if a resident or family does not want certain staff caring for them or family member.

The DON stated that there would be a family meeting and/or a meeting of the care team including the family to discuss what the concern is and try to solve the concern first. On the same date and time, the surveyor interviewed the Regional Nurse (RegN).

The RegN stated that they spoke with Resident #1's family member about LPN#1 and the family member did not say what the concern was with LPN#1.On 11/5/25 at 3:00 PM, the survey team met with the Licensed Nursing Home Administrator (LNHA) and DON to discuss the above concern.

The DON could not provide any further information as to why LPN#1 was not removed from Resident #1's care team.The facility did not provide any further pertinent information.The surveyor reviewed the facility provided policy titled Resident's Rights dated reviewed 6/11/25.

The policy reflected that the resident has the right .self-determination with care and the right to the reasonable accommodation of your needs., the right to choose a representative.family member.to exercise your rights on your behalf. NJAC 8:39-4.1(a)3,12

Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the date of survey whether or not a plan of correction is provided.

For nursing homes, the above findings and plans of correction are disclosable 14 days following the date these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.

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