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Complaint Investigation

Livia Health And Senior Living

February 26, 2025 · East Hanover, NJ · 1 South Ridgedale Avenue
Citations 6
CMS Rating 5/5
Beds 86
Provider ID 315529
Healthcare Facility
Livia Health And Senior Living
East Hanover, NJ  ·  View full profile →
Source Document
Official CMS Inspection Report (Medicare.gov)
Downloaded from CMS/Medicare.gov. Reflects what state inspectors documented and does not include the facility's plan of correction, which is submitted separately. Facilities may have taken corrective actions since this report was released.
Inspection Summary

LIVIA HEALTH AND SENIOR LIVING in EAST HANOVER, NJ — inspection on February 26, 2025.

Found 6 citations. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

Inspection Findings

FF0600
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical

person/transport company, destination, and time that Resident leaves the building; 2.

Receptionist

jeopardy to resident health or building; 3.

When the Resident returns from the appointment, the receptionist will record the return safety time on the tracking log.

The receptionist will also ask the driver to sign the tracking log to confirm that they brought the Resident back into the building; 4.

Receptionist will then send out an email to

building within the expected duration, the receptionist will alert the nursing supervisor that the Resident has not yet returned; 6. If the Resident does not return to the building prior to reception change of shift, the receptionist will report to oncoming receptionist for continued follow up.

N.J.A.C. 8:39-4.1(a)5

315529 02/26/2025

Livia Health and Senior Living 1 South Ridgedale Avenue East Hanover, NJ 07936

During an interview on 02/26/2025 at 12:12 PM, the Unit Manager (UM) stated that when admissions came into the facility a CP was generated automatically.

The UM stated that UMs were responsible to personalize CPs with goals and interventions.

The UM further stated that residents should have input in their CPs and should be informed of what is in the CP so that they knew what care to expect.

The UM stated that residents who wore incontinence briefs should have a CP focus related to incontinence.

During an interview on 02/26/2025 at 3:20 PM, the Assistant Director of Nursing (ADON) stated that UMs were responsible for updating CPs and including resident preferences.

The ADON stated that it was important that CPs were kept up to date so that everyone knew how to care for the resident.

During an interview on 02/26/2025 at 4:50 PM, the Director of Nursing (DON) stated that CPs were started when residents were admitted and should have been individualized to each resident.

The DON stated that any member of the Interdisciplinary Team could have updated a CP and the best practice was to update CPs when new issues came up.

The DON stated that the CP for Resident #4 should have included information about the resident's GI/GU (gastrointestinal/genitourinary) systems.

The DON further stated that Resident #6's CP did not meet expectations because it was not customized with the resident's name and diagnosis.

Review of the facility policy titled Care Plan Comprehensive Person-Centered, with an effective date of 04/01/2024, revealed under Policy Interpretation and Implementation, 7.

The care planning process will: [ .] c.

Incorporate the resident's personal and cultural preferences in developing the goals for care.

This section of the facility policy further revealed, 8.

The comprehensive, person-centered care plan will: [ .] g. incorporate identified problem areas; N.J.A.C. 8:39-11.2 (e)2

315529 02/26/2025

Livia Health and Senior Living 1 South Ridgedale Avenue East Hanover, NJ 07936

orders for wound treatments from admission or the 02/14/2025 wound care recommendations.

The

#5 during wound care observation should not have been dated 2/23 if dressing changes were

important for wound healing and infection control.

A review of the facility's Wound Care policy with a revised date of 6/19/24 revealed under the Preparation included Verify that there is a physician's order for this procedure.

Further review of the same facility policy under Steps in the Procedure, 5.

Put on exam glove[s].

Loosen tape and remove dressing. 6.

Pull glove over dressing and discard into appropriate receptacle.

Further review of the policy revealed 14.

Dress wound. [ .] [NAME] tape with initials, time, and date and apply dressing.

NJAC 8:39-27.1(e)

315529 02/26/2025

Livia Health and Senior Living 1 South Ridgedale Avenue East Hanover, NJ 07936

log.

The receptionist will also ask the driver to sign the tracking log to confirm that they brought the

jeopardy to resident health or staff that resident has returned; 5. If the resident does not return to the building within the expected safety duration, the receptionist will alert the nursing supervisor that the resident has not yet returned; 6. If the resident does not return to the building prior to reception change of shift, the receptionist will

A review of the facility's policy titled: Resident Transportation date revised 2/11/25, Under Procedure: .6.Resident Tracking Log is completed by receptionist.

Driver signs tracking log upon return of resident. 7.

Resident Transport Checklist is completed by [facility name] driver .

N.J.A.C. 8:39-27.1(a)

315529 02/26/2025

Livia Health and Senior Living 1 South Ridgedale Avenue East Hanover, NJ 07936

for repositioning, but no direct care staff was able to do it.

The DON further stated that it was the

that if the DSR contained blank spaces, there was no way to know if the care was provided or not.

NJAC 8:39-35.2 (f)

According to the facility's New Jersey Universal Transfer Form (NJUTF) dated 02/10/25 with Time of Transfer: 11 pm [11:00 PM] and Reasons for Transfer: Resident [came] back from (hemodialysis) H.D.

Hypothermia (low body temperature) exposed to the cold x 5 hours [for 5 hours].

A review of the facility's Summary of Investigation (SOI) under Description: On Monday, 2/10/25 at approximately 2227 [10:27 pm], [Resident #1's name] was observed lying on the floor in the transport van.

She/he was picked up by [van driver's name] from [dialysis center name] and was transported back to [facility's name] parking lot at 1700 [5:00 pm].

The SOI provided the following timeline:

- 1009 [10:09 am] Transfer log indicates [the] time Resident #1 [name] left the facility.

- 2148 [9:48 pm], the nurse assigned [name], Licensed Practical Nurse (LPN) #1, reached out to the nursing supervisor to inquire about the Resident's return.

- 2149 [9:49 pm], [the] nursing supervisor called the dialysis center x 3 [ three times] and the main center x 3, but there was no answer. A building search was initiated, and the transfer log was checked.

- 2202 [10:02 pm], the nursing supervisor called the Resident's [family member]. [The] building search continued.

- 2204 [10:04 pm], the nursing supervisor called the van driver [name] to confirm the Resident [name] returned to [the] facility.

Search continued.

- 2221[10:21 pm], the nursing supervisor exited the front of the building to check the van.

315529

Form Approved OMB

STATEMENT OF DEFICIENCIES (X1) PROVIDER/SUPPLIER/CLIA (X2) MULTIPLE CONSTRUCTION (X3) DATE SURVEY AND PLAN OF CORRECTION IDENTIFICATION NUMBER: COMPLETED A.

Building 315529 B.

Wing 02/26/2025

NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE

Livia Health and Senior Living 1 South Ridgedale Avenue East Hanover, NJ 07936

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in EAST HANOVER, NJ, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from LIVIA HEALTH AND SENIOR LIVING or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


More Reports

About This Inspection Report

Source: This inspection report was downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases nursing home inspection reports in bulk. The findings reflect what state surveyors documented in the official Form CMS-2567 Statement of Deficiencies on the date of the inspection.

Plan of correction not included: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to their state survey agency and those responses may not appear in CMS public data at the time of release. The absence of a plan of correction in this report does not mean one was not filed. Readers who want information about corrective steps taken by the facility are encouraged to contact the facility or their state survey agency directly.

Corrections may have been made: This report reflects conditions observed on the date of the survey. The facility may have implemented staffing changes, additional training, policy revisions, or other corrective actions since this report was issued. We publish what CMS provides and encourage readers to seek current information from the facility.