Skip to main content
Complaint Investigation

The Elms Center

May 27, 2026 · Milford, NH · 71 Elm Street
Citations 1
CMS Rating 2/5
Beds 52
Provider ID 305068
Healthcare Facility
The Elms Center
Milford, NH  ·  View full profile →
Source Document
Official CMS Inspection Report (Medicare.gov)
Downloaded from CMS/Medicare.gov. Reflects what state inspectors documented and does not include the facility's plan of correction, which is submitted separately. Facilities may have taken corrective actions since this report was released.
Inspection Summary

THE ELMS CENTER in MILFORD, NH — inspection on May 27, 2026.

Found 1 citation. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

Inspection Findings

FF0635
Resident Assessment and Care Planning Deficiencies

for 1 of 4 residents reviewed for admission orders (Resident identifier is #4).Findings include:Review

[name omitted] was discharged from [hospital omitted] on 5/9/26. [pronoun omitted] discharge summary was not reviewed with the physician on call.Medications had changed and [pronoun omitted] received the wrong dose of some [medications] and omission of others [medications] from 5/9/26 - 5/13/26.Review on 5/27/26 of Resident #4's Hospital Discharge summary dated [DATE] revealed a change in Carvedilol dose from 25mg to 12.5mg twice a day, a new order for Voltaren 1% gel topically to lower back twice a day, and a change in administration time for Divalproex from three times a day to every 8 hours.Review on 5/27/26 of Resident #4's May 2026 Medication Administration Record (MAR) revealed Carvedolil 25mg was administered to Resident #4 from May 9 to May 12 (6 doses).

Further review revealed Divalproex was administered at 8 a.m., 2 p.m., and 8 p.m. from May 9 to May 12 (6 hours between doses).

Further review of MAR revealed no new order transcribed or administered for Voltaren gel.Interview on 5/27/26 at approximately 11:30 a.m. with Staff B (Nurse Practitioner) confirmed Resident #4's medications were not reviewed with a provider or reconciled upon re-admission to the facility on 5/9/26.Interview on 5/27/26 at approximately 12:00 p.m. with Staff A confirmed above findings.Review on 5/27/26 of facility policy titled Medication Reconciliation revised date 9/30/2025 revealed .Policy Explanation and Compliance Guidelines:.4. admission Processes:.b.

Compare orders to hospital records, etc [etcetera] Obtain clarification orders as needed.d.

Have a second nurse review transcribed orders for accuracy and cosign the orders, indicating the review.5.

Daily Processes:.c.ii.

Perform 24 hour chart checks to verify all new orders have been addressed.Review on 5/27/26 of Quality Assurance Performance Improvement (QAPI) Action Plan, dated 5/13/26, for new admission/readmission medication reconciliation, revealed the following actions/interventions: reorganize admission packet/checklist; reeducate nursing to double check orders for new admissions/readmission; and a monitoring plan to ensure the corrective action was effective.Review on 5/27/26 of facility's revised admission checklist for nursing revealed it included confirming orders with the provider, entering orders into MAR, and second checks for orders.Review on 5/27/26 of nursing training for the new admission process revealed it began on 5/20/26 and was completed 5/26/26.Interview on 5/27/26 at approximately 12:00 p.m. with Staff A revealed that newly admitted or readmitted residents were reviewed each day with the clinical team to ensure all orders and treatments were accurate.

Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the date of survey whether or not a plan of correction is provided.

For nursing homes, the above findings and plans of correction are disclosable 14 days following the date these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.

LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER TITLE (X6) DATE REPRESENTATIVE'S SIGNATURE

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in MILFORD, NH, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from THE ELMS CENTER or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


More Reports

About This Inspection Report

Source: This inspection report was downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases nursing home inspection reports in bulk. The findings reflect what state surveyors documented in the official Form CMS-2567 Statement of Deficiencies on the date of the inspection.

Plan of correction not included: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to their state survey agency and those responses may not appear in CMS public data at the time of release. The absence of a plan of correction in this report does not mean one was not filed. Readers who want information about corrective steps taken by the facility are encouraged to contact the facility or their state survey agency directly.

Corrections may have been made: This report reflects conditions observed on the date of the survey. The facility may have implemented staffing changes, additional training, policy revisions, or other corrective actions since this report was issued. We publish what CMS provides and encourage readers to seek current information from the facility.